Landmark Auto Group VA 22304

C

Caroline A

You Can Sell More, But Don’t Lie/Mislead People Very disappointing experience from beginning to end. I initially came in for a simple oil change, but the final bill was nearly double what I expected, with no clear explanation provided upfront. When I questioned the pricing, the explanation I received did not make sense and was not convincing. To make matters worse, even the dealership charges about 40% less for the same service. Later, my wife brought her car in for an emissions inspection, and it felt like they were trying to find anything possible to upsell additional services. Instead of focusing strictly on the emissions test, the conversation quickly shifted toward recommending extra repairs. At one point, they even suggested ordering a new rim and attempted to charge me a deposit for it without properly asking for my approval first. To make matters worse, the two men working in the office were rude and dismissive when we asked questions. Their tone felt aggressive and unprofessional, which made the entire situation uncomfortable. After insisting on a refund and waiting a long time, they gave me a receipt stating the money would be returned to my card. However, when I reviewed the receipt at home, I noticed the refund was processed to a different card number, not mine. This made me seriously question where the refund actually went ( to their own card )? There’s nothing wrong with recommending services, but honesty, transparency, and respect should always come first. If you decide to go here, make sure you request a detailed written estimate before approving any work and carefully review the final invoice. In my experience, it’s best to stay away.

I

Ivina R

I’ve been coming to this shop for a few years now, and I’ve always had a great experience. As a single woman who doesn’t know much about cars, I’ve never felt taken advantage of. Max and his team take the time to explain what’s going on with my car and let me know whether something needs to be fixed right away or if I have some time. I moved from VA to DC and still only trust this shop with my car. 10/10 would always recommend

j

jam Willaim

I had an absolutely terrible experience here and would strongly advise anyone to take their vehicle elsewhere. I brought my car in with a guarantee that the work would be finished the same day. As soon as I left, they called to tell me it wouldn't be ready. They ended up keeping my car for the entire weekend, leaving me stranded. To make matters worse, they charged me $100 more than the original quote. The worst part - I had two new tires installed. After driving barely 10 miles, both tires were already damaged and unusable. I had to go to a different shop and pay to replace both of them all over again.