JDR Towing Inc VA 20151

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Chi Duong

This company is taking advantage of residents. My car was towed right in front of my home because the parking permit was not visible. I understand that permits must be displayed, and I acknowledge that oversight. However, I returned to my vehicle before it was fully hooked and asked the operator to wait so I could get the car key retrieve the permit from inside the car. Instead of allowing me that brief moment, he ignored my request and proceeded to tow the car. The entire interaction lasted less than a minute. I was willing to pay the required drop fee in cash on the spot, but I was not given a reasonable opportunity to do so. When I called to speak with management, they insisted I had to pay the full $270 fee. They stated that I could have paid cash at the time for a drop, yet the driver did not allow me the time, not even a full minute to go get cash or the permit. The vehicle was parked directly in front of my home, and it would have taken less than a minute. This situation feels extremely unfair and unreasonable. I was ready to resolve the issue immediately, but I was not given the chance.

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Jay Shik

My tenant’s vehicle was towed even though it was legally parked and displaying a valid HOA-issued parking permit that has been used for years without issue. When we went to retrieve the vehicle, the staff claimed the permit was “fake” because it allegedly did not “reflect” under a light. This was completely inaccurate. After contacting the HOA directly, they confirmed the permit was valid. Beyond the improper tow, the customer service was extremely unprofessional. The staff were dismissive, laughed at my tenant, and refused to speak with me over the phone to clarify the situation. The entire experience felt unnecessary and poorly handled. Mistakes can happen, but professionalism and basic respect should not be optional. Based on this experience, I would not recommend this towing company. They are absolute JERKS!

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Andrea Avila

This was a terrible experience from start to finish. My car had proper authorization to be parked and the only reason it was towed was because I was waiting for my license plate stickers. I had the temporary DMV documentation clearly displayed, which confirms the registration was valid. When I went to retrieve my vehicle, I provided the DMV paperwork as proof, but it was not even properly reviewed, and I was still required to pay the towing fee to get my car back. There was no effort to resolve the issue fairly. The way this company treats people is extremely disappointing and unprofessional. After dealing with this situation, I am honestly glad that my apartment complex decided to drop their contract with this towing company. Because of the inconvenience and error, my apartment complex had to issue me a credit, which further confirms that this situation should not have happened. I’m sharing this so others are aware and can proceed with caution.