Portillo’s Towing & Heavy duty recovery truck repair VA 23228

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Micah Harshbarger

Needed a tow for my car and got connected with them through progressive. The estimated time was 115 minutes. I kept on getting notifications that they are 45 minutes away then down to 10 and then it said they would be there shortly. I waited 30 minutes after that and still nothing so I decided to call them and no one picked up. Ended up spending 3 hours waiting for them and they didn’t arrive. DO NOT USE THEIR SERVICES.

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Michael Harris-Smith

To sum it up. Terrible Communication. My insurance company sourced this company on my behalf. I got the alert the tow operator would be here in 45 minutes. When I was down to 10 minutes I walked out to greet the driver. After 30 minutes past the projected arrival time. I called and was told they don’t do pickups on military installations. No one called to relay this information to me. They said they called my insurance company to let them know. THAT WAS A LIE! The insurance company was still show this company active and had not cancelled the job. The insurance company called the tow company to confirm cancellation. No answer. My thing is, if you were here and then realized you don’t come on bases. Call me and give me the option to drive it off base to meet you. Terrible.

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Amy Barlow

We had an RV that had a tire blow out that led to running & brake lights wire being cut. Portillos got to us within an hour of calling at 10:15pm, and got the RV to the dealership for us. Price was great, the driver was so helpful. If you find yourself needing heavier duty hauling, don't hesitate to call them!