Rowlands Automotive VA 24557

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William Kendrick

Awfully ran automotive shop. I installed a 3” lift kit on my truck after taking the 7.5” lift off. After doing so it needed an alignment pretty bad and the company that transported the truck from my house to the first shop broke a few suspension components which caused the first shop to reject it so that’s when Rowlands Automotive took it into their hands. They received it around the first day of December. I ordered new parts that were broke and was told after what I ordered came in what he had ordered would be already there and the truck would be in and out in no time. After the parts I ordered came in and were dropped off, Apparently what he said he was going to order still wasn’t ordered. 2 weeks later he finally orders the parts needed but they were broke so he had to order them from another dealer. At this time there were periods were we’d ask for updates like you’d think you’d get and there would be 7+ days pass without any word after multiple text were sent. I run an excavation company and understand If things get busy and you get a day behind on communication but never a week+ that is pitiful. Finally the parts come in and it takes nearly a week still before the parts are installed. My truck sat at his shop for about 6 weeks and i’m just now getting it back. To add, I was charged $600 (6 hours of work) to take some parts off and install new ones which makes no sense because you’d think if that’s only how long it’ll take to install the new parts then why let it sit for a few days when you could get more cars done? I’ll put it like this. If you want a back yard ran automotive shop with little to zero communication at all then this is the place for you. Sad that this story is getting out pretty quick and friends that own local nationally trademarked dealerships have said they don’t charge that much for labor which is pretty sad. It’s worth going to the Professionally ran automotive companies and again not a back yard business.

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Christian Dalton

Very pleased with his work done a 6 inch rough country lift under my truck done a really good job knows what he doing will be taking my business to him from now on very reliable and knows his stuff

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LM PS

Friday night at 5pm we began having car trouble. We were passing thru Gretna and we stopped to fill up, we noticed our car making a weird sound. Called a mechanic, no answer. Called Rowlands and Robert answered the phone. He agreed to meet us where we were broke down. Looked at our car and asked us to follow him to his shop about a mile up the road. We did and after an hour and a half the weird sound went away but he did find another minor issue with our car. He gave us advice and assured us we were OK to continue our trip. We tried to pay him but he would not accept any payment. We did later repair what Robert told us to fix. Robert, kindness and honesty is far and few these days and we appreciate you. You are a rare jewel. Thank you.