Firestone Complete Auto Care VA 22134

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RedJupiter223

Repaired my tires and changed out the spare after my tire blew out right before closing! Motivated crew. All repairs and maintenance were done at a fair price in a timely manner, very kind staff.

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Harrison Goodrich

Very cheap labor and oil recycling fee. However, this benefit is negated when you factor in their extreme price markup and dishonest tactic of not disclosing the price. I had an oil change and wipers replaced on my Chevy Truck. They did not give me a quote, but in all fairness I did not expect the extreme markup on the materials used. I was charged $92 for 5 quarts of 5W30 and $39 for an oil filter! For reference, the same exact oil costs $38 at autozone and the filter will never be more than $11. I was also charged $17 for an extra quart of oil because I needed 6 in total. The wipers were fairly priced and the labor was very cheap. Naturally, I asked them about the extreme markup. The lady on the phone defended the “premium” products and said that are priced accordingly and not marked up. She then proceeded to tell me that my 2023 truck with many 5 years of warranty left was about to fall apart. They gave me $50 off when I said their pricing was dishonest. I did not expect or ask for a discount. The person in the store acknowledged it was expensive instead of defending the exorbitant prices like the lady on the phone did. Take your vehicle elsewhere. The convenience factor of having this in Quantico is not worth it. I would rather they have a higher labor fee than jacked up prices. I came here on a recommendation from a coworker and I will not be returning. I will be telling anyone who will listen to get their service out in town.

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Pete Rodriguez

Great, friendly, and prompt service and the website for scheduling was easy to use! Recommend a "Notes" or "Comments" text box so that customers can provide any relevant/specific information when scheduling service. I may have missed it, but I don't recall seeing one.