Woodlawn Auto Center VA 22309

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Keith Whited

*** THIS IS A FIRST HAND REIEW IN THAT I ACCOMPANIED THE CUSTOMER BACK TO THE ESTABLISHMENT AND DEMANDED A REFUND OF HER OVER CHARGES *** I strongly recommend that you do NOT take your car to Woodlawn Auto Center (the newly rebranded Sunoco Station) at 5634 Mt. Vernon Memorial Hwy., Alex., VA 22309. A friend took her car there to have a flat tire repaired and a turn signal bulb replaced. They suggested that she have her oil changed as well - which she agreed to. When she returned they presented her with a bill for $274.54. Being the quiet person that she is, she paid without question. She told me about the charge and I asked to see her to see the receipt. The first item that jumped out at me was that they charged her $45.00 to check her battery, charging system, and starting system. She never asked them to perform that service as there wasn't an issue with the electrical system. They told her that her battery needed to be replaced. It was less than two years old, so she declined since she knew that IF there was a problem, it would still be under warranty. Nonetheless, they charged her $45 for a service she never asked for or authorized. They charged her $68.99 for the oil change PLUS $36.00 for oil change labor. The price of the oil change included a filter and the first 5 quarts of oil. HOWEVER, they charged her an additional $12.00 for a 6th quart of synthetic oil. According to her OWNER'S MANUAL the engine only holds FIVE -5- QUARTS of oil - MAX. They charged her $10.99 for a replacement bulb PLUS $45.00 labor to replace the burned-out bulb. This is a TWO MINUTE job, which I demonstrated to the service writer when I went back to the station with her. They also charged $40.00 to plug her leaking tire. Obviously, I have no power to dictate their ridiculously high labor charges so we accepted those, but I did insist that they refund the $12 for the extra quart of oil that was never put into her car. Also, since she never requested a check of the electrical system, I insisted on a $45 refund for that 'service'. Unfortunately, she still overpaid for the work that was done. The service writer was argumentative and belligerent from the moment he saw the two of us approach with the receipt in hand. I believe that I was only successful at getting a refund of any amount because I repeated the list of overcharges several times as new customers arrived. I DO NOT recommend that you patronize this establishment! Forewarned is Forearmed . . . Miguel de Cervantes

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Sanchita Sharma

This is our go to place for repairs and service for our cars. Their prices are reasonable and service is great. We do love supporting this small business and trust them fully. We will continue to go there for big repairs. That being said, I do wish they would have an appointment system for oil change etc as it's first come first serve with anything. Something simple like an oil change can take up to 3 hours sometimes, which is really not okay. Often there isn't good communication about how long it can take and basically we will get to it. I have learned my lesson and rather pay extra to take to an express place in the future instead of being at their mercy for hours. So that's my advice to others as well.

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Simul Targosz

They were really great at helping me do a much needed checkup on my car. Hands on and friendly. Great gas prices. The guy in the front helped me learn more about taking care of my car well