Lake Ridge Auto Care VA 22192

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Yolanda Bell

I took my car for an oil change, met a young man name Max, he was very patient , and willing to help. Took my info and asked me if I was going to wait or come back later. He took time to explain the process and make me feel as comfortable as possible. 1 hour turned out to be 1/2 hr. He explained everything that wass done to my car and explained the future service that I may want to consider next time. I thank him and was very impressed with his knowledge, patience ,and respect that he provided. Thank you Max for a job well done. Keep up the good service.

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rudy shaw

I got an oil change and emissions . When I picked it up the glove box was laying on the floor and the fuse box cover was on the other seat . This is a little more than lack of detail or being busy. And did I mention it took 2 days to complete the service. Manager called and was very apologetic which I very much appreciate. In fairness I did go during holiday season so I understand but also expect a certain level of professionalism. I have been to lake ridge auto many times and this is my first bad thing to ever happen .

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Ty Davidson

Saturday evening, I noticed a noise from the passenger back right side...a nail in my tire! I called Lake Ridge Auto Sunday morning..spoke with THE AMAZING MR. GILBERT! I explained to Gilbert what had happened. He listened calm as a cucumber...as I was all over the place. Gilbert said bring it in and we will have someone look at it...his side note "although it might take a couple of hours." I literally got to the shop at 1232p and was out by 145p... AND I DID NOT HAVE A APPOINTMENT...I was prepared to sit for a few hours (remember I am a walk-in) A hour later I am going out the door VERY VERY SATISFIED. I know for fact I was not the only one shaking my head with the Lake Ridge Auto experience, quality of work and the professionalism delivered and I had just received.. it's nice to walk in somewhere, sit down in comfort and not worry about a single thing! My new go to LAKE RIDGE AUTO...A TRILLION THUMBS UP TO GILBERT!