Quality Car Wash VA 24273

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Dave Lawson

Nothing but lying con artists and thieves. My wife went to get an inspection sticker. They told her that her brakes were unsafe and that she only had about 2 weeks left of daily use. They did not remove her existing sticker or provide a failure inspection sticker despite them telling her that the breaks were "in dangerous need of replacement". They did offer to order the parts, but they were twice the cost of even the premium break pads at Advanced Auto, the labor charge was additional. She new the price was high so she took it to a family friend at Adam's Tire in Wise. They took of the brakes and showed her the brakes were still like new. I went back to make a complaint and the younger "manager" cussed at me and told me to leave. Do not trust this "quality car care". It's more like a Quick Con. My mother also took her car there for an inspection sticker (unbeknownst to me at they time and they did the same thing to her. They prey on people who don't know a lot about cars which is despicable. It's odd they didn't do the same to me, but only to my wife and mother.... you get the point.

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Jason Absher

Taking your vehicle here is highly inadvisable. My car had a blown head gaskets, old brown Crown Victoria, some of you likely saw it sitting out there for over a year. They never touched it in all that time. Even after I foolishly paid $1200 in advance to buy the engine and get started on it. Was told repeatedly "I'll start on it next week" "I'll get to it next" then straight up told told he doesn't have my money or an engine. So after all that I was out another $150 to have it towed out of there, just to end up letting it to the scrapyard a month or so later. Do yourself a favor and take your vehicle anywhere else but here. Don't deal with these bullies, crooks, liars and thieves.

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Emily Bowen

7 weeks ago, Quality Car Care of Norton towed our only farm truck to their shop to replace the transmission. They promised us the job would be done in 3 days and we paid the whole amount UP FRONT. They have delayed and delayed saying they keep receiving the wrong replacement transmission and that the salvage yard they use cannot get another if it rains, snows, is too cold, or too muddy. They refuse to use a different supplier and have not offered refund or any other alternative solutions. They have the right transmission now but refuse to start the installation. My poor Expedition has had to do all the farm work and finally got stuck in a snowbank on the farm. She was not made for this type of work, but since our truck is being held hostage and still not being given priority despite all we have done and how much time we have given them, we had no other option! We need our truck back to work the farm and to free the Expedition from the snowbank! My husband and I are both disabled and are being taken advantage of by this shop! We were promised the truck would be ready this Tuesday. Then they delayed it because they wanted to do another vehicle instead. Then they promised it would be next in line and ready yesterday. Now we have called and they think they might start working on it on Monday! We have no transportation and need our truck back!