Batteries Plus VA 23602

C

Cassie Corey

Damion at the Newport News store was fantastic. Diagnosed exactly what we needed and helped us figure out why things were going wrong. this was no minor issue as it was my car battery. we could not find what we thought we needed, until he helped us out and we discovered we were looking for the completely wrong one. He got us sorted and back on your feet in no time. 10/10 for fast friendly and efficient service!

H

Honey High

I had a horrendous experience when I went to this location for a simple phone screen repair. I was told the repair would take about an hour and they would let me know when completed. Since they had my phone, I obviously couldn't receive calls so I requested they email me, seemed like a reasonable request, but I was told "we normally don't email", but they decided to in my case. Silly comment to make to a phone repair customer. After almost 2 hours, about 30 mins before they closed they emailed and advised that they were not able to complete the repair for Apple certified parts, they could only complete the repair with aftermarket parts, and that I needed to let them know within 15 mins what I wanted to do. This was a very poor way to handle the issue considering they were late getting back to me and they were offering a service that I did not want which was aftermarket parts, not Apple certified. I advised that they could put the broken screen back on and I would pick up the phone in the same condition I dropped it off. Once I got there the manager was weirdly hanging around the corner listening but not contributing until I looked at him to acknowledge what he was doing was weird and he comes out to state that the problem was with Apple not Batteries Plus. As a manager everything he said was wrong. As a customer, who was assured the service would be completed and completed within an hour of which neither actually happened. The last thing I want to hear is a lack of accountability and excuses. 

I have had other phone screen repairs done, and have never had an issue with getting a repair before, this is basic level stuff, Youtube has tutorials for free, Apple just makes buying genuine parts difficult to acquire as a consumer, not a retailer or I would have done this myself. What really showed the lack of professionalism, knowledge, and care was after I left. I went to a different company for phone repair, one that was actually capable. When I arrived for my appointment they advised that they could not move forward with the repair due to Batteries Plus not closing out their work order with Apple. I called Batteries Plus while at the other phone repair shop to sort out the issue. To no surprise, they blamed the issue on Apple again, zero accountability. I wasted my time and gas twice and still was not able to get my phone screen repaired because of Batteries Plus. And to this day, months later, never received any update or effort for correction. They completely blocked my ability to get my phone repaired all while not having the ability to fix it themselves. This is a horrible establishment, and a poor representation of the franchise.

B

Beth Phillips

These guys are great. I had my car battery tested and replaced in 15 minutes. I also had my keyfob battery replaced. For an extra $10, your key fob battery will be replaced for the life of the car. I love it.