Peninsula Heavy Duty Inc. VA 23692

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Housemusic Pro

Made excuses from day one. Continuously let me down. Then when I checked him on his own word and failed promises he curses at me and starts the verbal abuse. The worst 2 weeks of my life dealing with Gene the owner. If I could give 0 stars and just a review I would’ve. He should just stick to towing. Thats the only thing he did correctly that he promised thru the whole ordeal.

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Brandon Peterson

If youre looking for a shop that will waste your time, never return your phone calls, fail to keep their promises and waste your time, then this is the place for you. They took my vehicle in knowing they didn't have the man power to fix it. I was promised for months, they would have my truck diagnosised and repaired but none of that happened. Because I'm a nice guy, I let it slide and trusted one day they would value my time and fix my dump truck. It took 2 months for them to call me for a diagnosis, and everytime i called to approve the repairs, i would get told the owner Gene wasnt there and would return my phone calls, but never did. I'm not sure how they stay in buisness. Its clear this place is poorly managed and you shouldnt waste your time and money here like I have. I was charged 175 for diagnosis while the truck sat for 4 months, with zero effort to fix it. I do not recommend anyone coming here, you would be doing yourself a disservice. Just stay away!

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Lindsey Knox

I was promised a vehicle (Tracker) from the owner (Gene) for two weeks. In those two weeks I called literally multiple times every day asking when the vehicle would be ready for purchase. I was then promised, every day, it would absolutely be ready tomorrow. The next day, I would be given a long-winded list of excuses why the vehicle was still not ready, followed by more guarantees it would be ready the following day. The daughter (Kelly) answers the office phone, and it was with her I usually spoke. On the final day of the grueling two week experience, when I was told yet again the vehicle was not ready; I had the following conversation with Kelly. "I need you to stop calling because I don't have time to stop talking to the customers in front of me so I can answer the phone and talk to you. The Tracker will be ready when's it's ready, and you'll either buy it or you won't". I was literally stunned speechless with her blatantly rude, condescending attitude. I was ready to buy a vehicle from them, a serious investment, but I was bothering them by asking when they were going to actually fulfill their end of the bargain. I never called again, nor received a call back from Kelly or Gene. Hands down the worst customer service experience I have ever had the misfortune to suffer. Customers beware; take nothing they say at face value, believe nothing that they promise you, and please don't upset them by asking them to stand by their word.