Advance Auto Parts VA 24283

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Aaron G

I was on my way home when my radiator blew coming down the hill. I still had a little over 3 hours drive to get home. I was also towing my jeep so the truck was working pretty hard up and down the hills. When I walked in the store the staff was very friendly and immediately came to see what the issue was. We found the issue with the help of a very friendly local. With the assistance of the individuals working behind the counter and the man the went out of his way to spent at least 5 hours removing and reinstalling the necessary parts I was finally back on the road. One part was not available at this store and I had to drive to another auto parts retailer to purchase. But again they did everything they could to put my mind at ease. The entire time I was there I felt like I was just hanging out with the boys. This store reminded me of how the world should work.... People helping people. I left this store feeling Very humbled Thanks again fellas and to the manager she has put a good team together. And if I'm perfectly honest most auto parts retailers leave me feeling irritated with the lack of communication and attention to detail. Most of my parts are ordered online for this reason. Great location and recommend checking them out for your automotive needs

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FUTURERULER

If you decide to pay a visit to this place, be sure you’re ready to visit it a few more times considering all they do is mess up on the simplest things like engine oil and a filter. I explained to them over 10 times. It is not a V6 engine, but yet they still gave me the engine oil and filter for a V6. No one Knows what they’re talking about and clearly have no experience with cars not to mention if you ever get a warranty, they will back out and say they lost the Vendor they bought the item from to avoid Replacing it. I will never go back here

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Curtis Caldwell

Nice, clean store. Good staff, very helpful. They seem to keep a better inventory than the Clintwood location. Maybe it is because it is right off the highway also, instead of a "town use only" type of store.