AutoZone Auto Parts VA 20109

V

Victoria Propheter

I had such a great experience with Scott at AutoZone. When my check engine light came on, he came out to my car to run a diagnostic test and took the time to clearly explain what the results meant. What really stood out to me was that he went above and beyond — since my car is still under warranty, he recommended the most reliable dealerships in the area to have it properly serviced. He didn’t just do the minimum; he genuinely cared about making sure I was taken care of. Scott was incredibly kind, attentive, and patient throughout the entire process. Customer service like this is rare, and I truly appreciate the extra effort he put in to help me. Thank you, Scott! I will definitely be supporting this Auto Zone in the future.

A

A W

It's been a while, unfortunately, since my visit to this location. To me a while to track down which location (I think it was) that had helped me. Just wanted to say that at the time, your employee named Beau helped me get safely back on the road and on my way. I was having some kind of intermittent battery issue causing my car to fail to start. Please pass this along if I'm wrong about the store, so that he gets his proper kudos.

C

Casey Nutter

I stopped by today to get a tool that I needed (relay puller/clamp) to a remove and replace a bad relay in my vehicle. The initial worker I spoke with did not know which tool I was referring to (which was fine) so he brought over his manager. All I needed to know was if they had the tool or not and where to find it. Instead, I got a lecture about how headlights and basic electricity work and was told that what I was planning to do was pointless and not going to fix the problem and that something else had to be wrong with my vehicle. He also called me as honey pie which I did not appreciate. I felt I was only treated this way because I am a woman. I ended leaving empty handed (and honestly feeling quite disrespected) and getting the tool elsewhere then using it how I initially intended, WHICH FIXED THE PROBLEM. Thanks for nothing Manassas Autozone, learn how to respect your customers and listen to them.