AutoZone Auto Parts VA 20186

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Susanne Brose

I went to Auto Zone in Warrenton hours before the big snow storm started. It was very busy, but store manager Anthony still gave me his fullest, kindest attention. He made me feel like I was a VIP customer, and he didn’t even know me. He left me with the most warm, caring feeling that every person matters. This level of humanity and goodness is what this world needs. Thank you, Anthony.

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Steve Anderson

So I'm new to the area and just started working at one of the local shops. I was told the guys up at Autozone were the best around, boy was that a stretch. When I called this afternoon I first spoke with a Luke who seemed distracted by something/someone going on in the backround. I had to repeat my vehicle information 3 times before he paid enough mind to remember it. Then out of nowhere I get questioned as to the nature of my phone number since it ALWAYS shows up as anonymous or unknown. I ask why that is important to buying parts but instantly get accused of being someone I'm not. After getting no help at all with this employee I hung up and called again. This time I got a Chase on the phone. Again I was instantly accused of being someone I am not without even asking how they could help me.... After realizing I wouldn't get help from anyone at the store today i hung up and called another local parts store. I don't know who trained these people, (if anyone at all) but how behavior like this is allowed to happen is beyond me. I can only hope management sees this and does something to correct this issue so other people don't run into terrible employees like this while doing business here. One positive note though. At least my phone calls were picked up within 3-4 rings and wasn't instantly placed on hold. Chase and Luke...do better.

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Tim Hinchman

We go to this autozone and have been for years- always excellent service. Came in for a dead battery replacement and Anthony and Christian were awesome. Super friendly and knowledgeable.