Firestone Complete Auto Care VA 23510

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Mathew Golixer

I made an appointment online to check out my battery. My car was having issues starting. The day before my appt, it refused to start entirely. I got my car towed that day around 1130am. The tech(Andrae) told me they were super busy(the lot was full) but would try to get it done that day or at my scheduled appt. I got a call not 2 hours later saying they looked at my car already but needed extra love to be repaired. They said the part won't be there until the following day though. I okayed the services. I got a call before 4pm saying they managed to get the part AND install. I don't know what sort of magic they pulled, but I appreciate the amount of effort Andrae went through to take care of me. Thank you for making this experience as painless and short as possible.

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my mom

Came in for an inspection after my last appointment was canceled without my knowledge, customer service was not there at all. I informed them that I came in for an inspection to be told that they are by appointment only and after stating that i did have an appointment for today, i was met with "well even if you had an appointment you needed to be here at 9", the guy that rescheduled my appointment did not tell me my appointment time whatsoever. Overall, that small interaction that required no attitude in the first place ruined the whole visit. Accurate-tune down the street was much nicer, welcoming, and patient. I'd recommend accurate-tune over this place anytime :)

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GS Z

Very quick, professional, and friendly service. Got towed here with a flat tire for the first time and they took care of it within the hour. I usually come here when my tire pressure is low and that’s always taken care of immediately as well. Staff is always ready to explain things to help keep the car in good shape.