AutoZone Auto Parts VA 23509

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April Fisher

Absolutwly ateocious! Ghetto, rude, unprofessional and down right embarhassing. I placed an order for 3 different light bulbs online. Purchased online and waited. Waited for 3+ jours for a response, NOTHING. I called the store with no answer. I waited 15 mins called them again and was told, not asked but told to "hold". I politely provided my name and asked for a status of my order, she said "yea it ready". So i then head over to the store ans brought the proper identification as indicated on the email instructions. Once i arrived, i saw a "manager" eating at the front desk and on a call and had vulgar language. Once it was my turn, i gave the woman my name, she printed out a "reciept"(?), and said "ill pull them". She placed it om the counter and said "there ya fo". Without a receipt, checking my identification and a bag. I took my items. One of the prpducrs appeared ro have been opened, taped up and placed back on the shelves for purchase. I don't know if this bulb works or not. Apalled and will NOT be returning.

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Tiffany Sawyer

I’m giving this AutoZone 2 stars. Usually I have an okay experience here, but this time was frustrating. My car has been having issues, and after finally figuring out the problem I drove out here specifically to get the part…only to find the doors already closed 5 minutes before the posted closing time. If the store says it’s open until 10, it should be open until 10, not 9:55. I spent gas money and time driving out here for nothing. What made it worse was the interaction with the associate. Instead of explaining anything, they just shook their head and waved their hand as a cutoff from inside the store. It came across as pretty rude and dismissive. Again, this location is usually okay, but closing early and handling customers like that isn’t a great experience.

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Can Can

I brought my car in because the check engine light was on. The long-haired employee inside told me they don’t have a diagnostic machine, which makes no sense for an auto-related business. His attitude was rude and dismissive. I strongly felt he didn’t want to help me because I don’t speak English well. This kind of behavior is unprofessional and unacceptable. I do not recommend this place