NAPA Auto Parts VA 23518

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Dawn Ett

Recently had the misfortune of going into this store. I am not an automotive expert and this is why I felt I should be able to trust an auto parts store with the name NAPA. My dad was a parts manager for Ford eons ago, so I trust the name NAPA. I suppose I should correct myself. I did trust that name until the visit a couple of weeks ago. I went in needing a belt and a few other minor parts for small repairs. First of all the lack of attention by the 2 females that are SUPPOSED to have at least some idea of what you're talking about. One heavy set lady was constantly looking at her phone and the one with the glasses and nose piercing didn't seem to know anything. The store seemed in disarray, and the lack of knowledge of the people that work in there had me take my business elsewhere. If you're going to have females or males working in an automotive store they should at least have some basic knowledge about what you're asking or the parts they sell. And to that I must give credit where credit is due I thank ORiellys down the street for being able to quickly locate the parts I needed and to understand what my needs were. I shared the experience I had at your store and I was told by them that they were hearing the same thing from a lot of their customers It's unfortunate that with the name like NAPA that has been around for over 50 years would have such low standards. I was surprised by the fact that you have not even something simple like a dress code or a uniform or a name tag. A name tag would be helpful so I could communicate a person's name to you. Your store needs better management and better employees .

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Tony W

Recently came here to get some brakes looking for my faithful parts man Peanut only to find out he passed away. Not only was Kyle rude to me and other customers about it but he was talking down on peanut. I find this unacceptable especially towards a person who passed away. I’ve followed peanut around and I’ve always got my auto parts from him or had him do some work to my car. I will no longer use this Napa if Kyle is there. For anyone reading this go see Earl at the other Napa. He’s really good and a nice guy. For the owner of this Napa I hope you educate your employees, particularly Kyle because it is very unprofessional and I will be making a phone call about him and this situation as well.

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Dain Mummert

Went in for a part which they said they had in stock. Guy who was there was super nice and helpful. Pulled the part out of the box(ball joint) and we compared it. Very helpful and knowledgeable. So much better than the competition I have been to in this area. I was treated like a human. It was refreshing.