Firestone Complete Auto Care VA 23518

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Scott Johnson

Rick and his crew do an exceptional job at Firestone. They have an extensive knowledge about automotive repair and I feel we really get the small town treatment. Save your money on those places you sit in your car that have costed me more money in the long run and are more headaches. I would recommend this place all day from oil changes to every day automotive repair. Keep it up!

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Svetlana Rudenko

⚠️ Warning to anyone considering this location ⚠️ I dropped my car off here on a Saturday morning for a simple state inspection. The person at the counter said it would be ready either that day or by Monday, which was fine with me. On Monday, I got a call saying they “couldn’t open the driver’s side door.” When I arrived, I discovered the handle had been ripped completely off my car. To make matters worse, they admitted they don’t have any security cameras outside the building—so if something happens to your vehicle while it’s in their possession, there’s no accountability and no proof of what occurred. A basic service visit turned into damage and frustration. If you value your car and peace of mind, I strongly recommend taking your business elsewhere. I don't know what I'm supposed to do now. That door doesn't open...period. It probably costs just as much as the car worth...

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Andy Fergelec

I brought my car into Firestone Complete Auto Care 7808 N Military Hwy, Norfolk, VA 23518 for a state inspection and dropped it off the night prior to have a smooth experience. It was not a smooth experience at all. I didn't receive a call about my vehicle until almost noon. The first words out of the Store Manger (Rick) were I need a diagnostic on my brakes system and the headlight needed adjusted. After, asking what exactly was going on he continued to state the brake booster wasn't working properly. I asked how it was tested and was only told his technicians are state certified. No true explanation was ever given. Throughout the several calls (4 calls) he was extremely unprofessional and referred to me as "bud". I'm a certified mechanic myself through the US Navy with 7+ years of experience and have worked on all my vehicles. I told Rick, the store manager, to reject the car. I tested the brake booster and adjusted the headlight myself. The brake booster tested perfectly fine and showed no signs of premature failure. I was able to take the car to a different shop and explained that it was rejected for the brake booster issue with no brake reserve and misaligned headlight. The shop was able to get us in immediately the following Monday after the poor experience at Firestone the Friday prior. The NAPA AutoCare Center at Marathon 8595 Chesapeake Blvd, Norfolk, VA 23503 had been extremely helpful throughout this time. I am truly disgusted with the service I received from this Firestone location and hope Management is aware of how much this location is attempting to upsell it's loyal customers. One state inspection and a quote for nearly $200 worth of work just to "diagnosis". I will not recommend Firestone to anyone at all. I have ended my business with Firestone.