O'Reilly Auto Parts VA 24382

A

Austin Gentzler

My family and I were traveling on Thanksgiving when a rear shock on my car decided to give out. Not only did they have my shock but the employee let me use whatever tools I needed to replace the shock. We had 2 hours left of our 8 hour trip and without their help we would have had a outrageous tow bill or had to spend Thanksgiving in a hotel. I will always be grateful for them saving our Thanksgiving.

K

Kaitlyn Stinespring

My husband and I were out of town, and we ran into car trouble - we stopped here late Friday night, and Austin tested and found out it was our battery. We bought a new one and Austin helped us tremendously. He then checked our alternator and found out that was gone as well.. so we had to purchase that too. He and a local mechanic (that just so happened to be at the store) helped us get everything taken care of. Austin even stayed another hour after the store closed to make sure we were safe to go home! His customer service is unmatched.

J

Jess Maz

Called the store on Saturday to check if they had a part available. They said they didn't but can get it the following day. I called Sunday around 2 and spoke to someone who said it was on the truck and should be there around 4 as that's when the Galax truck gets there. I didn't have a ride there to get the part at 4 so I called Monday. Then get told that the other guys on the weekend were wrong and they don't get deliveries on the weekend but it'll be at the store Tuesday. Called Galax as I was just going to get a ride down there and the nice lady there told me that the truck that does deliveries between stores doesn't go to Wytheville so she's not sure what they're talking about. She said normally they would have to send one of their employees down to pick up at Galax! So 3 different people at Wytheville told me all incorrect information. I would have ordered from Advanced Auto or AutoZone had I known this ordeal would carry into Monday and I need to go to Galax. Terrible customer service.