Ourisman Ford Commercial Truck Center VA 20110

D

Diana Zelada

I purchased a brand new dump truck from this dealership in November 2025, and less than a year later it has been sitting undrivable with under 3,000 miles due to serious failures involving the dump bed and braking system. This has already cost my business a significant amount of money because I have active contracts that cannot be completed while the truck is down. Despite the sales contract being made directly with Ford, I have been bounced back and forth between the dealership and the body manufacturer with no one taking responsibility. Follow ups that were promised never happened. Communication has been slow, inconsistent, and at times nonexistent. I have had to chase answers repeatedly while continuing to lose income every week. This is unacceptable for a commercial dealer selling brand new work vehicles. A truck this new should not be sidelined for over a month with unresolved warranty issues, especially when a customer’s livelihood depends on it. If this matter is not resolved promptly, I will be forced to pursue formal legal options to recover my losses and hold the appropriate parties accountable. Buyers should be extremely cautious before purchasing from this location if they depend on their vehicles to operate a business.

A

ABCD Towing LLC

Bought two trucks here! Will NEVER even walk foot into those doors after my experience this morning trying to get an oil change and a new tire! Absolute HORRIBLE customer service! My company would never! Do not, I repeat do not give them your business or get ripped off on car Maintence. Do your research first please! I repeat do not do business here!

B

Benjamin Catacora Pantigozo

I own a Ford truck and I called twice to schedule a service appointment, and both times they hung up on me. This is a complete lack of respect for potential customers; they need to improve their phone service.