AAA Williamsburg Car Care Center VA 23188

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Heather B

Brought my car in for a state inspection. They don't take appts, only first come first serve, morning drop off only. I was a little late in the morning, but Tyler said he would see what they could do. I was #8 in line. Imagine my surprise when I got the call, it was done! On pick up, Tyler was once again super friendly and helpful. AAA members get a discount too, which i did not know about. What a(nother) pleasant surprise! Thanks guys!!

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Giuliana Heuser

I took my car here because my mil is a member. The staff was rude. My car sustained damage to the paint and when we reported it to the man at the desk he laughed at us printed out a pamphlet of paint recall for my make and model and told us someone in California had to review the parking lot footage. They called and said it had the damage when the technician took it into the garage and my motion activated filming device did not capture inside their garage *weird* they then said it did not matter that it didnt have the damage when we dropped it off they're not responsible for damages caused in the parking lot. Over all I would say the price of the oil change was ok and the work sufficient but the damages to my car are not acceptable there is also damage to the interior which is OIL so I will need to pay for interior cleaning as well. :( I did not like my experience i wasn't treated respectfully or with empathy. I will not be returning.

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Loic Hamlin

I brought my car in not too long ago and I've never seen such a rude and unprofessional tech. A Heavy set Caucasian male with glasses. I believe his name is David. He was extremely rude to not only the customers but the techs too. This isnt the only time I've seen this grown man act rude and so childishly. For AAA to have such a person working for them is just outrageous to me.