Advance Auto Parts VA 23188

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Colin Morgan

2nd times in a row within the last few months that I have ordered something via the app that says it will be ready within 30 minutes and it's not. First time was just 1 battery and over an hour later I got to the store and they had to go pick the battery off the shelf for the order. Today the 2nd time I ordered light bulbs and an hour and a half after I placed the order I went into the store and there was no one there guy was just standing at the counter. Told him I had a pickup and he looks and says oh no one has picked it yet... so an hour and a half after I placed and order that is supposed to be ready in 30 and no one has even begun to pick it and is just standing around. He had to go grab the 6 bulbs I ordered while me and a customer that walked in behind me waited.

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George Haithcock

Kelly went above and beyond on replacing my Ford Transit Connect battery! It requires professional installation due to removing several components to reach the battery. I came to Advance Auto Parts and I found professionals. I know other places would decline installing the battery, I’ve been there. Do yourself a favor and choose Advance Auto Parts. Van is running like new! Thanks Kelly and Advance Auto Parts!

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Bryan Cochran

Dan Clark went above and beyond great customer service by helping me find an engine and a cabin air filter for my Bronco. He made sure they were a proper fit and followed up with me to make sure I got them. Great job. You’ve got a customer for life. Willing to drive a little further for customer service like this example!