Firestone Complete Auto Care WI 53719

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Relic -

This is the place to go if you want the headache free auto care experience. Yes, it is slightly more pricey than most places but the 10% extra I pay is well worth the transparency, the quality guarantee and the level of service you get from not only the staff, but the manager, she is the absolute best I've encountered in auto garage customer service. Give this place a shot, be patient with their process and understand for auto work to be this top notch, things take time. You won't be disappointed by what they have to offer.

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Adam D

Janelle was extremely professional with the situation I was facing and put me as much at ease as I could have possibly been. She went the extra mile to ensure my problem was resolved and I was back on the road fast. Thank you so much for the speedy repair! Highly recommend for the courtesy, professionalism and quality. All rare qualities in business.

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Rena C.

I am writing this review regarding the extremely poor customer service and unprofessional treatment I received at the Firestone Complete Auto Care located at 8431 Madison Ave in Kansas City, Missouri on November 4–5, 2025. As a loyal customer of Firestone for over 20 years, I have always chosen your company over local mechanic shops—often paying more—because I believed in the reliability, professionalism, and customer-focused service your brand once represented. Unfortunately, this recent experience has completely deteriorated my trust in your organization. ⸻ Background and Initial Visit On November 4, 2025, I had my vehicle towed to the Firestone location specifically to preserve the battery life. I informed the maintenance manager upon arrival that while I was aware the battery needed replacement, my primary concern was a serious misfiring issue that made me suspect a possible problem with my starter, engine, or transmission. The manager advised that I needed to pay a diagnostic fee so the team could fully assess the situation, which I agreed to without issue. ⸻ Unresolved Misfiring Issue & Misleading Assessment Hours later, I received a call stating that my battery had to be replaced before any further diagnostics could be performed. I approved the battery replacement immediately. After several more hours, I was contacted again and told that all testing had been completed, no codes or issues were found, and that it was “just the battery.” I was told my car was ready for pickup. Upon pickup, I presented a few valid coupons, which clearly irritated the manager—an unnecessary and unprofessional reaction that set a negative tone. As soon as I drove away, I immediately noticed the same severe misfiring issue, unchanged from before the battery replacement or the paid diagnostic service. It was evident that the underlying problem had never been addressed, despite my clear explanation of my concerns. ⸻ Poor Customer Service and Manager’s Unprofessional Conduct I returned to the shop immediately and informed the representative that the car was still misfiring, the same issue I had paid a diagnostic fee to have properly assessed. The response was rude, dismissive, and completely lacking professionalism. I was told that they “might” look at it the next day. The following morning, I called to speak with the manager, Kevin. To my shock, his behavior was even worse. He raised his voice, dismissed my concerns, and aggressively defended the mechanic—despite the fact that the root issue had not been identified or repaired. Instead of taking accountability, he told me I could “just come get my car,” and insisted he would remove the battery he had installed. He did exactly that, leaving me stranded and forcing me to pay for another tow—this time to my dealership, where the actual issue was diagnosed and repaired with no complications. I contacted Firestone’s corporate office over two weeks ago to report the incident. I was told I would be contacted by the area manager within two days. That call never came. I called a second time and was informed that my ticket had been “escalated” and that someone would reach out shortly. Again, no one ever contacted me. It is now clear why this specific Firestone location carries an “F” rating with the Better Business Bureau and is not BBB-accredited. My experience aligns completely with the pattern of customer complaints posted online. It is unfortunate to see a company I supported faithfully for two decades decline to this level of disregard, hostility, and incompetence. I will never return to Firestone for any automotive needs, nor will I recommend your services to anyone. I will also be sharing my experience publicly so that other consumers are aware of the risks of trusting their vehicle—and their safety—to this location.