Firestone Complete Auto Care WI 53224

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Malika Gilbert-Jones

I've had the worst experience ever. Dealing with Will, Ethan and Jarvis was absolutely horrible. I hate that I ever went there. They were not helpful, they do not keep you informed, they lie in your face, my vehicle was there for over 2 months which the first month they didn't even touch it. I went to check the status and Will the manager said "I have no clue what's wrong with your vehicle is just been sitting there?". Then he said that he was new to the location, whatever. You see a vehicle just sitting on the lot and no one asks what's wrong with it??‍♀️. They left me on hold everytime I called them then wondered why I was upset when I had to go up there to get an update. I reported all my valid concerns to the area manager, district manager and corporate level and no one responded. I spoke more with the 1-800 customer service number to file a complaint then i did with anyone else. No one still has reached out regarding my complaint that has been continuous since Dec 17th. I pray nothing happens yo the parts replaced cause I never want to deal with that Firestone location again. I finally received my vehicle back but guess what my plates were removed/stolen so now I have to purchase new plates SMH. When my vehicle was given to them to work on my battery worked just fine, picked it up and boom had to buy a whole new battery. No one can explain that either. Stay away from this location.

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Sandra Velazquez

Need to replace a tire. Got in same day. Spoke with Will and he was very nice. Quoted me 275 and thats exactly what I paid, no random fees or didn't say you need this and that lol. Said it would take about and hour to an hour and a half. Even though they had only one tech, got it done within an hour and a half (I set a timer lol). Overall great experience with Will there ??. Im 5ft and he's at least 6ft, he didnt want to adjust my seats and squeezed himself in to drive my car out lol. Thank you for being considerate, funny you accidentally honked the horn and your head was touching the roof lol. Thanks for the laugh.

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Lewis Pennington

They are the best hands up at being nice with no help at all. Also people that need real quick help like getting air for flat tire near by. Not here super busy with no lines and phone stay ringing so much they can't walk 3ft away to look at what someone is talking about... Firestone is the best just not in brown deer