Firestone Complete Auto Care WI 53216

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Liz Babalola

The charges was very reasonable, cheaper than my former household mechanic/friend whom I assumed will charge me lesser, but I was quite wrong. I was also given a reasonable discount, for some sort of promo going on for long time customers, which I had no idea I was qualified for. When you are short on cash, every penny saved matters a lot. If you are interested in saving money, getting quality services at a reasonable price, having honest people work on your car without the unnecessary waiting time, then this is the best store and location to service your car.

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Corey 'last name' Wilson

Poor communication. Certain front desk staff are untrustworthy. Your service manager, Zeke, continuously and intentionally provided misinformation. The store manager, Shane was okay at best and though he ultimately “somewhat” corrected an error made by the store, I still left with a bad test in my mouth. I’m not sure how your staff is trained or if they are trained at all, they need to be taught to refrain from deceptive practices. Do honest work, be honest and strive for customer satisfaction. If your work is less than satisfactory, be honest as to why. I was a repeat customer of Firestone until my last interaction with your staff. Based on my disappointing experience at your store, that solely rested on the integrity of your staff, I will never refer anyone to Firestone again. I not only frequented Firestone, I had my significant other serviced for tires as well, more than once. When I need my next set of tires, I will try my luck with your competitors in the future.

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Alex Allrite

Been coming here for years. Came in last week and received the absolute best service I've gotten anywhere since COVID! They listened to my concerns, updated me, and made sure I understood what was going on with me car. None of that "you need this, this, this and this" without any context. Shawn literally sat down with me and went over what they found line by line and told me what he would do first and what things I should do when I get paid next. We made a plan for my next 3 visits right there! Now I know what to expect going forward and I know my car is in good hands! Oh! And Zeek was helpful too when the manager was doing something else