Remanns Remanufactured Engines & Transmissions WI 53110

K

Kit T.

After making a purchase to buy a 2004 Subaru Forest XT 2.5L DOHC Turbo engine with Remanns, I noticed the extremely unfavorable reviews, 1.9 overall score. Of course, instantly, it gave me anxiety about my recent purchase with Remanns, and I called them to check on the engine purchase regularly. Past customers do have a valid point on Remanns' after purchase customer service. It's not the best. After the purchase and payment, their customer services consists of a questionable and somewhat sketchy call center. The person I spoke to didn't seem to have english as their primary language, however, they were able to look up my invoice number. The lack of english isn't the problem, it's that they weren't really able to tell me anything other than not to worry that my order is being processed, no other status update. With relief, I received an email that the engine was located and being mailed to my mechanic after about 10 days wait. According to my mechanic, the engine was in good shape, no visible or functional issues. Direct fit, and installed in 3 days. So, the process took about 2 weeks. The reason I'm writing this review is to provide a bit of a positive experience. My speculation is they take the order based on salvage stock. I'm sure it's very difficult to keep engines in stock. They likely take your order and payment first based on what's available in the salvage database, like Copart, for example. Then once payment is acquired, they work to fill the order from the database. What I hope they do is have a quality standard of engines when they locate so at least we all get good engines. I could've gotten lucky and the engine available was in good order. I wonder if after a while, if they aren't able to find a decent engine, they would be honest enough to let you know and offer to contineu to wait or refund your money. Read the other comments. What I do know, is I did get a decent engine and my car is running now because of Remanns. I would've liked to see better customer service after the buy. I would like to know more about my engine and be reassured that it is the mileage that they say it is. I was nervous the entire time after the purchase. I feel comfortable giving them 3 stars entirely based on the fact that their promise to sell me a good engine was true and delivered. 2 ways to get the other 2 stars is the be more transparent about the engine to somehow reassure me of the engine I'm receiving, mainly how much mileage, and then improve on the customer service after the buy. Knowing my new engine's true mileage helps me maintain it going foward.

g

gordon ballensky

Ordered a engine for a 2015 dodge ram 1500 cost $5000 took two months to get the engine when it came. It had a broken valve cover broken intake, manifold, broken oil, filler, broken dipstick, broken thermostat housing and the oil pan was crushed due to the way they packed it I called them they will not replace it. All they will do is take the whole Motor back to send out another one. I already waited too much. Do not buy from this company. They are slow to react hard to get a hold of then when I called to get my corset back, they told me they can’t take it back because it cost too much for them to ship it back but yet they’re still charging me $500 for a core buyer beware do not buy lousy company

E

Ed Stack

Years ago I had a great experience with Remanns. They shipped rebuilt engine for my Truck very quickly and efficiently. My recent interaction with them has been completely different. I contacted them about 3 weeks ago and confirmed they had a used 80k mile engine for my Raptor. They said they had it in stock and could ship it very soon. I paid for the engine and the next day the shipping department called and emailed to confirm a lift would be available at the shop receiving the engine. So I thought we were all set. After waiting another week I reached out to get the current status of the delivery. I left a message and no one called me back then the next day I called again and got connected to an outsourced agency (outside of the U.S.) They told me the engine is almost ready for delivery that they were going through the quality checks prior to shipping. I called a few days later and they said the same thing. I called again a couple of days later and got the same story. I asked to talk to a supervisor and they said the supervisor would say the same thing. So I called the sales department, since that department is not outsourced to a third party outside of the U.S. They were not able to help but did connect me to the shipping manager. I left a long message and asked for a call back. I never heard back. Then later, I received a generic email stating that there are some “supply chain issues” delaying my shipment. I need to get my truck back in service. I just wish they would be honest with me and let me know if they can or can not deliver what they promised. I’m thinking I may need to cancel my order and look elsewhere. They were very attentive when I placed the order and gave them my cash but they have been radio silent on actually honoring their end of the deal and getting me the engine they “had in stock”. My advice is to look elsewhere until they get there act together.