Burtness Chevrolet Auto Repair WI 53576

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Brad Smith

I have the service work done at Burtness Chevrolet in Orfordville on a new Silverado I purchased there. I was recently there for an oil change and tire rotation. After getting home from my appointment I noticed a mark on my left front tire and then damage to my rim. I was immediately concerned that the dealership might not want to hear me out. I hand wash my truck and only take it through touchless car washes occasionally because it's black. So I know every little spot on the truck and it's only a year old. So when I saw this, I knew it had to have happened at the dealer. When I called, it was a Saturday, the lady in service said Dan the service manager would be in on Monday and he could help with my situation. When I spoke with Dan, he was polite and understanding. He said he would take care of replacing the rim and inspecting the tire to make sure it was safe to drive on. I feel very certain the damage was done there, but I can't say 100 %. However, the service manager said, ''hey, we're going to take care of it." This is a dealer that stands out from the rest. I will take my Silverado back again and again. When it's time to buy another one, this is where I will buy. They actually care about the customer here.

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dawn gerloff

Ask to fix traction control never touched it. Did say our transmission could be going out. The car I was given for loaner had trash in back seat and I had to clean snow off windows .sadly I have recommended for many years. What happened?

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Darcy Bunts

We will never buy a vehicle anywhere else. Burtness has been beyond excellent. Our experience with the sale was great. When we had a mechanical issue, they fixed our vehicle at no cost to us and brought a loaner car for us to use. We didn't know there were businesses like Burtness Chevrolet that really takes excellent care of their customers!! The only dealer with an excellent service department you will ever need!