Fink's Car Care VA 23702

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Lakisha Smith

What a bunch of rude women that work up front! Cussing while people are in the waiting area, with children, talking on their phones when they should be talking to the customers. Really poor service! You have to ask them for estimates, guess they have enough business that they are not looking for more. IDK. Just a huge amount of arrogance. Completely unnecessary and foul. Definitely will not be contributing to their rudeness with any money. I’ll take my car to a real, name brand, shop and gladly pay more, especially for quality customer service and friendly treatment. I’m sure you’ll respond to this review “sorry” but if you were, that constant line of rudeness would have never taken place to start. Especially the cussing with customers, with children in the waiting area. Have some respect, if not for the customers, at least yourself.

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DaRR3n Cain

I’m giving Finks Cars a perfect score for their honesty, professionalism, and excellent customer service. I initially went to another shop for a diagnostic and was told the issue was my fuel pump. I brought that information to Finks and asked about a fuel pump replacement. They informed me that I could bring my own parts, but there would be no warranty — which I appreciated them being upfront about. What really stood out is that instead of just doing the job I asked for, they took the time to explain that I actually needed the entire fuel pump assembly, not just the pump itself. Technically, they could have replaced only the pump and still charged me, but that would not have fixed my issue. Their honesty saved me time, money, and frustration. The customer service from Melissa and Bobbi was absolutely amazing. They were patient, informative, and helped me make the right decision with confidence. Because of them, I chose to move forward with Finks for the work. If you’re looking for a shop that’s honest, transparent, and truly cares about doing things the right way — this is the place.

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Pamela Phillips

Finks is a great place to take your car. They are very attentive and will do their best to help you. Finks is like family. They will educate you on maintaining your vehicle to prevent high cost. I love this place. Thank you so much!!!!