Ritch's Body Shop NV 89451

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Warren Richardson

I brought my Toyota Highlander in for a simple rear bumper replacement after it was damaged in a parking lot. They replaced the bumper and painted in perfectly, no problem, but the paint they applied didn't match the paint on the rest of the body of the car. When I first pointed out the issue, they denied there was any difference. Then they tried to explain the difference as resulting from painting on the plastic bumper vs. the metal body. When I pointed to the plastic front bumper which matched perfectly, they said that only the factory could do that and that no body shop could match the paint. Now I've had many other vehicles repaired at body shops and never once had an issue with matching paint. They offered to paint the car again, so I asked what they would do differently the second time. They said they would order the same paint from the same supplier and use the same process. I asked why they would expect a different outcome. They said it wouldn't change, so I said that was a waste of their time and mine. They then offered to repaint the bumper in a color that I felt matched as a courtesy. But that it too would look different on plastic than the metal samples they would provide. I said it's their job to pick a paint to match, not mine. I suggested that they try different paints on the old bumper that they had removed so that we'd see what it really looks like on plastic. "Oh, we can't do that". Having ignored the only logical path forward, that was the end of the conversation. I left with my multicolored car and will not return. See photo. I will go to another body shop to have the car painted properly in a matching color. I have rarely encountered a business which so fundamentally misunderstand or outright ignores the basic tenet of the service they provide - to restore the car to original condition prior to the accident. They were perfectly content with the work they had done and offered no reasonable solution to the readily apparent problem they had caused. I would strongly recommend that anyone prospective customer think twice before using this body shop.

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Kim Smith

They have repaired a few of my accidents over the past decade or more and have great customer service. Always quick with a quote and detailed explanation of work to be done. Work directly with the insurance to make my life easier with one less problem to worry about. I have driven to carson and reno thinking it would be cheaper but it never has been. No need to drive 100 miles away for repair they are the best and LOCAL!!

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Ambitious 1

Ritch's did a great job, love the work. Will recommend Ritchs 5 star