Batteries Plus VA 23294

J

Joanne Johnson

Always friendly and provide excellent customer care and services. I bought my life time battery for my FOB and thought it meant free life time installation but it included the battery too!

C

Charm C

The most recent visit turned out to be an awkward experience. I brought the battery drained garage door opener to make sure I buy the exact type of batteries. The store clerk had lightening memories in prices but the way she presented her skills got me a feeling of helplessness. She quoted me an installation price. I asked if she had some tool to pry open the garage opener cover, she said no. Of course she’s lying because she already quoted me the installation price. With a badge written as an assistant manager, I felt she was trying to demonstrate her authority in a wrong setting - she’s more like the type of person naturally prone to give orders than to serve in a service role. To further disappoint me, she said she didn’t know what type of batteries this garage door opener has if I insisted buying a battery instead of letting her installing a battery for me. So I began to suspect her capabilities. She stood there as if to guard all what she said. Then I asked if she could ask other store clerks if they know what type of batteries. Another store clerk happened to pass by so she got her to help. The other clerk asked me to hand over my garage opener and read the manufacturer’s label and checked on the computer. And within 30 seconds, she said out the type of battery that I should buy. I bought the battery and left. Is this an awkward moment? You tell me.

k

k db

We went into the store on Broad Street yesterday (11.5) to address some issues we were having. We were greeted by Randi and she was kind and very knowledgeable. She addressed our different issues with expertise and care. Her demeanor was pleasant. She resolved all our issues in a timely fashion while also greeting other customers with courtesy.