NTB-National Tire & Battery VA 23060

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Mary Betz

Admittedly, I’m horrible on tires/wheels. Went through a terrible pothole the other day and brought the car in for a new tire. They were honest and said there was nothing wrong with the tire- but the rim would need to be replaced. So, we went home- found a rim online from Walmart for $90, it arrived this morning and the NTB team put it on for us as walk-in customers in record time. Ivey was quick, friendly, and professional… and our service only cost $33! Sweet!

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Richard Best

I recently visited NTB, Short Pump location, to have my oil change and tires rotated. The associate that helped me was Jayson and claimed he was the manager of this location. I asked him if he had time to change oil and rotate the tires on my vehicle. He informed me that he could, but was very disrespectful and acted as if it was an inconvenience for him. During my 2 hour wait, I noticed they seemed to have taken my whole vehicle apart. After asking about this, I was informed they did some sort of courtesy inspection. I wasn’t aware of any this nor did I authorize. He continued to explain that I needed over 1K worth of additional services. He went on to tell me everything that was needed, but it was obvious automotive knowledge was extremely subpar. I do not plan to visit in the future and would hope the company would doing a better job vetting their employees if he was in fact a manager

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Dee Diggs

Best auto customer service I've had in the entire Richmond area. These guys were patient while explaining details I needed and friendly people. Everything from my initial brake check until they finished fixing my truck was fast. I will be going here for anything I need from now on. Thanks guys!