Milne Towing Services NV 89431

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Amanda

On Dec 15, 2025, we used Milne Towing to transport my husband’s 1944 Ford GPW (WWII Army Jeep) from our house to downtown Reno for a community engagement, then back home again. The customer service was excellent from the initial phone call to the tow. We spoke to dispatcher Cassandra a few times, and she was always cheerful and efficient. Brandon arrived early with the tow truck and took his time getting the vehicle on the back of the truck with great care. He was also personable and efficient. When he and my husband, who rode with him, arrived at the downtown location, he very carefully lowered the Jeep onto a raised area for the event – then helped my husband and I push it to get it into perfect position. On a side note, for several years while my husband was board president of our former HOA, he had several interactions with Milne and they were always professional. We highly recommend Milne Towing.

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Jules Sanson

I'm not a customer. Two pieces of my equipment were towed while I was out of the country. I was able to track down that the equipment was towed to Milne. So this review isn't about some happy sparkly shiny experience that I had related to being a customer. This was a really painful, unhappy, unexpected experience due to logistics mix up with some people. The point of me making this review is I want to commend the two people in the office and the young man who handled the yard. In a situation that is pretty unhappy and potentially pretty ugly, everybody was incredibly professional and incredibly helpful. Honestly, I would have never expected people to be so professional and so helpful in such a setting. First, I want to make a call out to Lexi and Cierra in the office, both of whom were patient and helpful with all my questions. The icing on all of this experience that made something so painful feel like so much of an uplifting experience, so much that I felt compelled to write this review was my interaction with Tristan in the yard. Easily, he could have made things painful or ugly or he could have just done nothing. Instead, Tristan was incredibly warm and incredibly helpful and was willing to provide some technical pro-tips that I know I will use for the rest of my life. So this is a huge shout out to all the folks at Milne Towing in Sparks. I know you guys have to deal pretty tough situations with customers everyday. And I want to commend all of you for your professionalism and your ability to stay respectful and helpful through it all.

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David Smith

My car was towed without justification, and the experience was completely unprofessional. I was parked legally, yet my car was taken anyway, causing major inconvenience and unexpected expenses. When I tried to get an explanation, the staff were dismissive and unhelpful. There was no accountability, no clear reasoning, and no effort to resolve the mistake. This is the THIRD TIME that the have towed my vehicle. Management at my apartments had to CALL them to release my vehicle for FREE after they WRONGFULLY towed my car. The workers there are rude, disrespectful, and inconsiderate. The tow drivers are not trained well, the lady on the phone hung up on me and was VERY UNPROFESSIONAL. If you value honest basic professionalism, avoid this company.