Grainger Automotive & Auto Parts TN 37708

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Terri M

I came here because it was highly recommended from a friend. I brought my vehicle in on a Sunday and came first thing Monday morning to bring the keys. I showed them what needed to be done literally I just needed a wire from my hardwired dash camera removed because it was draining my battery. I called Thursday morning asking the status and the owner said that he would have them look at it and it should be done that day. I drove by about 3:30 PM and it still hadn't moved so I walked in and I asked them if it would be done either today or tomorrow otherwise I needed to take it somewhere else because it's already been a week I haven't had my vehicle. The owner wasn't there he was at an appointment and the guy I spoke with had asked all the employees and nobody knew why my vehicle was there. So the guy said he'd have it done that day. I was charged $60.36 for a 10 minute job. I do understand that some shops charge a minimum of an hour no matter if it's a five minute job but that's a little extreme. Then my battery died again and I went to AutoZone and apparently Grainger Auto didn't put the terminal back on correctly and it was hard for Auto Zone to take the battery out. So if you plan on coming here plan for your vehicle to be there for a minimum of a week because l've spoke to other people that their vehicle was there for two weeks without being touched or moved

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K M J

Thank you John for helping me out. You guys are great. When I couldn't find anyone else to put my hydraulic line for my clutch... You guys did!! Had to drop the transmission to replace the cylinder & line. Truck still runs great. Fair pricing, honest, I definitely recommend! Thanks again!

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Beth Webster

There's a reason they are constantly so busy and that you'll need to make an appointment in advance. The mechanics are very knowledgeable and our family car is in good hands here. Google has the wrong phone number for them though so we can't go by the phone number Google list. The owner has tried numerous times to get Google to fix it but so far no luck. We're going on 4 years of being happy customers. We so appreciate John and the team.