Apison Auto TN 37363

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George Fuller

Apison Auto does a great job of taking care of my Odyssey. They are honest and reliable! I appreciate them and their excellent service!

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Natalia Irwin

Ben, the owner, is an excellent mechanic, honest, friendly, and reliable. We have been servicing our vehicles there for a couple of years now, and never go back with the same issues! He doesn't overcharge, always communicates anticipated repairs and suggestions, doesn't have hidden costs, and doesn't surprise you with any "unexpected but necessary" fixes. The crew does an excellent job, and they do it quickly. We referred some friends, and they were happy, too. Best mechanic nearby!

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Shay

Took our vehicle in based on recommendations by family members. Did several thousand dollars of work to our vehicle for maintenance. Had a question about a sound on our vehicle. They narrowed it down as to what part it was and deduced it needed to be replaced and gave a quote. While working on other requested items, they also determined another possible problem with our vehicle, with another large quote. On both items we decided to do research on it before committing to the work. The following weekend, after having our vehicle in hand, we discovered the part that they determined needed replacing (the part that was making noise) was just a loose bolt. This was something that was easily accessible (by people who do not own auto lifts) and we discovered on our own by pushing the part back and forth and watching the bolt move within it. Once the part was tightened, the sound was gone. At this point it gave us pause, especially realizing how much we almost agreed to spend, on a new part, when all it was, was a bolt. An easily tightened bolt! Then we considered the second issue they discovered when working on our vehicle and the substantial quote to fix it. Was it really a problem? Based on this lone experience, it has given us pause for doing any further work with Apison Auto. They are great with oil changes, brake replacements and such (thus the three stars) but if they are giving you quotes for items for future work, especially on items they found on their own, it may be best to get a second opinion to make sure that what is quoted is truly necessary. This is something that is probably harder to do if you are limited in time and not very mechanically inclined. In today's world of depending on mechanics to give you honest work, it is troubling to know that we almost spent a considerably amount of money for replacing a part, that was only a loose bolt. For the amount of trust given to mechanics, I find it unsettling to lose trust in this "trustworthy" business.