Diversified Auto & Tire NC 28529

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PHUCH ROCHAM

I had my vehicle dropped off for tire mounting and alignment. Due to unforeseen work commitments, I was unable to pick it up. I requested the service team to deliver the vehicle to my workplace, which they kindly accommodated. The service was exceptional, and I highly recommend them.

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David Bilodeau

Took my well maintained truck in for an alignment, but was advised I needed all four ball joints. Since I am a retired ASE Master Technician of 40 years, I declined the $1500+ repair. Later, I cleaned up my dial indicator, went to a lot of trouble to support the suspension and checked the ball joints, and found one with 50% of the allowable tolerance. I will not recommend or go back. Bandits, stupid, or just greed? Revised 08-15-24. Every front end component on my, once again, well maintained vehicle, has been replaced in the last 100k with NAPA chassis parts. You guys did not charge me to tell me I needed all my ball joints, I however, did give the technician a $20 bill, knowing he was commissioned, (unfortunately, as most shops are, which encourages over selling). When I handed him the tip, I asked how bad the ball joints were, and if he knew there was an acceptable clearance up to .060. His expression answered my question, but he did not. Dave, I am sorry about your inability to except your shop was called out for this serious issue. Keep training those techs, and add some degree of instilling some concious. Additionally, slander is an untrue or false statement. My experience with your shop was accurately represented. I am separated from the shop I own in another State, making me, at your shop, just another CONSUMER. Obviously I am too informed to be the kind of customer you are attracted to. You had a perfect chance of apologizing in your response to me, and blew it in a big way. Instead, you tried to make me look like a bad guy, accusing me of slander, referencing ASE code of ethics. It angers me, somewhat, that you would reference MY ethics, when the ethics of your shop is apparently poor.

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Richard May

The air conditioner in my wife's care was not cooling properly however the mechanics (Dan and Aaron) did an outstanding job at diagnosing the problem and fixing it. The air conditioner is cold now and works wonderful. Great service guys!