Firestone Complete Auto Care VA 23321

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Jan Harris

I write these words to offer my most sincere commendation for the exemplary service I received yesterday and today, specifically regarding the care of my Tacoma. Monique is, quite simply, a paragon of professional grace. Her diligent work ethic and meticulous attention to detail were evident from the moment she began handling my Tacoma. However, what truly set her apart—and what I found most admirable—was her profound integrity. She had the courage and humility to admit when a question exceeded her current knowledge. By prioritizing truth over a quick answer, she earned my complete respect. She labored tirelessly to resolve my concerns, ensuring every nuance of the situation was addressed with poise. The hallmark of a truly great establishment is the seamless harmony between its staff. Monique communicated the complexities of my vehicle's needs to her management with such precision and clarity that when her supervisor stepped in, the transition was effortless. To be met with immediate understanding, without the wearying task of repeating my story, was a breath of fresh air. I am profoundly impressed by management and the entire crew at this location. In an industry where uncertainty often lingers, management at this store has cultivated an environment of transparency and reliability. I have found a team I can trust. That confidence is the greatest gift a service provider can offer. Thanks Guys!!!!

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The Badger

Couldn't even replace a lower radiator hose. The tech wanted to "choose his battles".. my wife did it no problems. They did do an oil change.. yet never even checked the cabin air filter. And when I picked up my vehicle check engine light came on. Had that checked out. Guess what. Oil pressure sensor... complained to corporate and was suppose to get a phone call. That never happened. Now just going to talk to an attorney. Apparently they haven't been sued enough.

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urpurdy

Trustworthy place to get car repairs. Didn't overcharge and only repaired what was really needed. Could have easily said I needed a full brake job but instead said I could get by safely with one rotor and brake pads. I thought for sure they would try to push new calipers on me but nope! They were honest!