O'Reilly Auto Parts VA 22191

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Serenity Smith

Kodiak the manager at the manassas store today around 12:30 was unwilling to assist my grandmother with putting her battery in that she purchased and picked up. Per the info you all have publicly available on your website, it is advertised that any battery purchased through o’reilly auto parts can be installed by you guys as well. Kodiak is not a good fit to be a manager, he gave my grandma an excuse about how long it would take for him to help her replace her battery and when she showed him that there wasnt as much for him to do to replace the battery, he made a terrible excuse about how long it would take. Even still, my grandma, a patronizing customer offered to wait the hour he initially quoted her. After she agreed to wait he denied her assistance furthermore and made another terrible excuse about how he had too many people to help, there were 4 cars in the lot, one of them were his car so there was no way he was too busy to help. Also, right after he denied my grandma assistance he came outside to help someone else and spent time with them. Due to this experience, neither she or I will every shop at ANY oreilly auto parts stores again and we will not be recommending you all to anyone.

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Mary Lawrence

?? O'Reilly Auto Parts in Woodbridge is a lifesaver for my repair shop! The prices, quality, and service are unbeatable. Kodiak, the manager, runs a tight ship, and his team makes every visit a breeze. ?️ I’m in daily and always feel valued—unlike at other big-name stores where I’m just a number. Yesterday, Karen was a rockstar, quickly checking my car’s battery and alternator with a smile. ? She was super polite and even pointed out a few things I need to look into. This crew genuinely loves helping out, and it shows! O'Reilly’s my go-to, and I can’t recommend them enough! ?

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Calvin McNamara

I accidentally ordered the wrong size brake pads and they were perfectly willing to exchange them for the correct size. Great customer service!