AutoZone Auto Parts VA 22901

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CUE H

I've shopped at AutoZone for over 20 years. And man it's gone downhill dramatically. They're always understaffed. And the staff that they have most of the time is not knowledgeable. And sometimes just flat-out rude! But now I am officially done. Last week I ordered a thermostat and Gasket online for curbside pickup. When I arrive the next morning to pick up my items. They had the thermostat but not the gasket. Was told I would either need to wait, or to the 29 store to pick it up from there. So I go out there, picked it up and came home to started working on my vehicle. The thermostat I purchased from them did not fit. Immediately brought everything back for a refund. This week I'm working on my truck. Googled brake caliper bolts. AutoZone came up with the part. Went to the store to purchase it came home to put it on and it also did not fit! And now I need to make another trip to the parts store just to get my money back. It is not worth my energy or time to keep running back and forth to the parts store dealing with rude people and wrong parts. It may take longer, but I never have these problems ordering online.

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Meredith Davis

Terrible customer service. Yelled at us that they were short staff and elected to be unhelpful by spending more time complaining about their staffing than addressing needs.

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David Costanza

It's an auto parts store. Had one thing I needed and one was sold out. Employees were very friendly and helpful, so an extra star for that.