Advance Auto Parts MD 20878

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Maria Soboleva

The store is good and clean. Had my battery in stock. The young man who was in charge of changing my battery was not very present or careful. I noticed he left a large gap between where the old battery sat versus how he installed the new one. An older man came from inside the store, I pointed out the gap, and they redid the hold down. The young man dropped one of the hood insulation plastic clips into the depths and didn’t even try to find it. When I said he dropped it, he got defensive saying “I didn’t drop it, it fell”. I looked under the car and couldn’t find it. He ended up with an extra clip somehow, which makes me wonder what he didn’t clip down. I asked him where the red felt washer went which he had left out, then he said I didn’t need it and threw it away. I felt a general lack of care about the installation of my battery and the precision with which things were put back in place. It took about 45 minutes. I understand it takes time and practice to become experienced, and my car is old. But the employee’s nonchalant attitude, carelessness of making sure my battery was properly inserted, and inability to own up to his mistakes, made this a negative experience for me.

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Sandra Itzep

I came here to buy a new battery and have it installed, and the experience was extremely disappointing. The woman at the front desk told me they couldn’t install my battery due to “inclement weather,” even though the snow had already stopped and there was barely half an inch on the ground. I had to get a jump just to come here, expecting to purchase a battery and get it installed so I could go about my day. When I asked to speak to a manager, she claimed she was the manager. Instead of helping, she offered to jump my car “to get out of here,” which made no sense — if you’re willing to come outside to jump my car, why refuse to come outside to install the battery I was ready to buy? In the end, they turned away a paying customer over an excuse that didn’t add up. Really frustrating and unprofessional

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Patrick Cahalane

My son's car battery died on Saturday afternoon and after AAA jump started the car, we headed over to Advance Auto for a new battery. Within minutes, one of the staff helped us select a new and reasonably priced battery, and then installed the battery in record time. Hats off to Advance Auto for their prompt and courteous service, and professionalism. We couldn't have been more pleased with our experience.