Thalia Gardens Apartments and Townhomes VA 23452

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Analisa Goar

Living here has been one issue after another, and the way this complex handles problems is unacceptable. Flooding & Mold: Our first unit flooded multiple times due to unresolved plumbing issues. Each time we reported it, maintenance only applied temporary “band-aid” fixes. As the flooding grew worse, mold spread into the dining room. Instead of properly treating it, staff sprayed bleach and wiped it down — a cosmetic clean-up that did nothing to solve the root cause. Health and safety were never taken seriously. Maintenance & Communication: We submitted multiple maintenance requests, many of which were marked “completed” without anything actually being fixed. Simple repairs dragged on for months. Communication was dismissive and unprofessional throughout! No updates, no timelines, and constant runaround between leasing and maintenance. Apartment Transfer Mishandling: After months of flooding and mold, we were finally granted a transfer, but even that was mismanaged. We were told in person the new unit would not be a downgrade, only to later be told that it was. We were pressured to sign quickly because the old apartment had already been rented out before our lease ended. Management changed our locks before our lease expired, leaving us without legal access to the unit we were still paying for, which is illegal under tenant-landlord law. Washer & Dryer Issue: In our original unit, we had a standard-sized washer and dryer included at no charge. In the new apartment, we now pay separately for a washer and dryer, yet none was provided at move-in. When one was eventually delivered, it was smaller and not comparable to the previous unit. We requested a washer of the same size as before, and management claimed it wouldn’t fit through the door. When we rebutted this and explained it could fit, they still refused, offering no real solution, just a dismissive excuse. We have the email thread documenting their refusal as proof. So now we pay more for less, with no recourse. New Unit Problems: Not even 48 hours into the new apartment, we were already facing: Both toilets not working properly. Drywall damage. A leaking shower. No outlet in the hall bathroom (a building/ electrical code violation). Overall: This complex consistently chooses temporary fixes, misleading tenants, and ignoring major safety issues; all while raising rent. Flooding is patched, mold is bleached, appliances are downgraded, and tenants are pressured into signing transfers under unfair terms. I would not recommend this complex to anyone. This is an updated review since I cannot leave multiple reviews under my original account. Update: During my recent transfer, management confirmed some account credits. While most were applied, one credit (for washer/dryer fees) was never reflected on my account. I have written confirmation via email, yet attempts to get clarification from regional management and corporate resulted in no resolution. The phone number they provide for corporate inquiries only redirects back to management and does not lead to helpful support. Prospective renters should be aware that communication can be unprofessional and follow-through on promised credits may not be reliable

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Jakorian Barron

I would like to thank Ms.Delana for helping with moving into me and my fiance new apartment. The walkthrough was amazing and explained everything very well in detail. She made the process so much easier than a lot of places and i couldn’t thank her enough. I would like to thank the entire office as well. They were very welcoming and pleasant. Shout to you guys!

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Analisa

When first moving into the apartment in September of 2023, we had mold in both the kitchen and hall bathroom, including a leak onto an electrical outlet. Before we moved in we were not allowed to look through the apartment. In November of 2023 both the kitchen and hall bathroom were renovated while we still lived in the apartment. During renovations they completely gutted the kitchen and bathroom to the point it was not usable and the only thing they provided was a $50 Visa gift card. In the time that it took to do renovations they did not provide any alternate living arrangements. Our apartment has flooded multiple times due to leaking pipes or incorrectly managed piping. The piping still causes backups in the dishwasher which causes an odor in the kitchen and both bathrooms. Maintenance has had to drain the dishwasher multiple times but they do not fix the underlying issues. The maintenance routinely does not finish their work to the point that it feels like pulling teeth to get the most basic maintenance accomplished, such as fixing a toilet paper holder or fixing our oven door or fixing our refrigerator light, all of which have been erroneously marked as completed. The leasing office should be more professional when it comes to these issues and concerns. We have continued to contact them and they redirect us to the maintenance office who does not respond. The leasing office and maintenance do not do an adequate job of updating the tenants to the progress of issues and concerns; it is impossible to get details whether work is being done or if work is progressing, causing us to wait months for nothing. They continue to shift responsibility and leaving us in the dark. Despite all of our continued issues with the apartment, they have increased the rent. UPDATE! A couple months later! My apartment is continuously flooded and the complex has done nothing to completely resolve the issue. Everything this complex does is a temporary fix, a bandaid. The flooding issue has progressively gotten worse each time it has happened. We have bought the plumbing issue to their attention yet nothing has been done. I have added 3 additional pictures showing the maintenance requests I have put in and the timeline of this reoccurring issue. I would not recommend this apartment complex to my worse enemy