Firestone Complete Auto Care MD 21921

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Jimmy Rew

So normally I don’t have a problem at this store but recently had a bad experience and I feel like work that was done wasn’t worth the charges I paid. And I wasn’t give the discounts I asked if they were applied and they were and they do sloppy work and I have to take my truck back tomorrow and hopefully they can redeem them self. I dropped of my truck the night before the date to have the work done was told it would be a one day job and it wasn’t also I was never contacted to let me know that it wouldn’t be ready. I had to figure out how to get to work the next day with out a truck to do my work. I had to scramble to figure it out. Than when I. Allied I was told it would be done my noon on the next day even tho it was late all ready and when I didn’t receive I call I reached out was told it be done soon and it wasn’t done till after 5pm a whole day later and when I got the truck I noticed it’s making a wine sound and the truck was lowered after the repairs to both lower control arms on my truck. Also had new tires put on even tho I had just had the same company put new tires on 6 months before and the tires was still good and they said they would buy them back and give me a credit towards my new one and I didn’t even get the same credit for all the tires. And 3 coupons for services that I had done wasn’t applied and all the tires were all dirty with grease on each time and marks on the rims and different amount of air in each tire..!!! Come On Firestone do better and be honest and do the work right don’t change settings on the specs of the vehicle and put the coupons that go towards the work that was done we are all ready paying you top of the line prices. Feel free reach out if you would like to correct all the issues and added extras for the inconvenience of the customer. Hopefully tomorrow you can at least correct the problems that was caused by your establishment if not I will be sure to report my experience to the better business bureau because it’s a shame the the customer has to deal with issues that wasn’t of they own doing….

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Dan Adkins

Poor service! The customer service personnel I dealt with early on was very accommodating. 1 hour into getting 4 tires, he advised that they only had 3 of the tires. He said he would provide a discount for the extra wait. 2 hours later that gentleman was no longer onsite, and the person checking me out said he didn’t know anything about that and could help. I had also asked to have my alignment checked as well. Upon checking out, that person was very short with me and mentioned nothing about my alignment (or apparent need for new front end parts). I am very disappointed that they left me sitting in the waiting room all that time, said nothing about the required front end work, and installed $900 worth of tires on a car that still needs additional work done. Were they not interested in doing that work? I only found about when reviewing the receipt at home (it says to make an appointment to have that work done -HA! Not sure I will ever be back)

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Naomi

I was on my way to work when my car started having issues, so I had to stop at a shop for help. Unfortunately, the original shop I went to (not this one) was very rude and unprofessional and basically told me they couldn’t help me. By that point it was already 5 p.m. and most places were closed, but Firestone was still open. Through my panic tears, I drove there and tried to explain what was going on with my car, all while stuttering like crazy. The man I spoke with was extremely professional and instantly made me feel welcome and at ease. The service was fast and very affordable for the work that was done. I will definitely be coming back to this shop whenever I have car issues. Highly recommend!