Casella Waste Systems NJ 08865

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Mike Kucsan

DO NOT SIGN UP AND GET RIB OF THEM IF YOU USE THEM!! So, our trash didn’t get picked up today (December 26th), and then we got an automated call saying it might not be collected at all this week — apparently because of an upcoming winter storm. Now it’s supposedly pushed to January 2nd. Between holiday guests and New Year’s around the corner, that’s really not great timing. I called and spoke with Charlie in customer service, who told me the plant is “shut down” and they’ve “exceeded capacity.” Honestly, that’s beyond ridiculous. Her only solution was offering a credit for the week or suggesting we load up our trash ourselves and take it to a local site — and they’d cover fee. We have two huge cans of garbage, and I’m definitely not hauling them in my car, nor wasting my time finding a location that can help us since LMR failed to preform. When I asked for a supervisor, she said one would call me back……. After 3.5 hours and their EOB being at 6pm, still no call. Then she actually told me customers should be *grateful* for the credit because they “don’t usually give them.” Wow. So yeah, big thumbs down. If you’re dealing with the same nonsense, I’d suggest complaining to corporate or the BBB. It’s the holidays — customers depend on this service — and this company completely dropped the ball for my family and neighbors. I’ll be ending our contract and searching for another company.

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Sherry Deiter

We have been with global who was bought out by LMR and had no problems with either company. Now that Casella took over it’s been an absolute nightmare. They pick up the garbage when they feel like it and when you call it’s one excuse after another. I was supposed to have garbage pick up on Monday. I called and they said “truck broke down and they’ll pick up Tuesday “. Well it’s Thursday and still nothing!! How can they run a business this way. For anyone that is looking for a garbage company, DO NOT sign up with Casella!!!

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Brittany McShaw

Nope. They are now Casella waste and it's crap now. They literally had the audacity to just call and leave a voicemail saying they weren't going to be able to pick up our trash this week, so our last pickup was December 19 and now our next one won't be until Jan 2. We PAY for weekly pickup, if you can't do that I was a REFUND not a voicemail basically telling me oh well and acting like they are doing me a favor by not charging me for extra bags Jan 2. Obviously we will be switching companies. Never had this type of issue with LMR