Liberty St Towing & Recovery VA 22802

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Quentin Miller

Had my car towed from north 38 when I was parked in a visitor spot. When I went to the shop to pick up my car I asked to be shown proof that I wasn’t in a visitor spot. I was shown three pictures. In these pictures it was pitch black and impossible to discern what the location of my car was. I told the representative I was within the spaces reserved for visitors and was told “our drivers know what spots are designated as visitor parking” and that “To get my car I would have to make a payment”. So even though you had no proof to show I wasn’t parked in visitor parking I still had to pay regardless. What’s stopping you people from just picking a random car and conveniently not capturing the background in the pickup photos? Nothing, nothing is stopping you because it’s exactly what you did to me. You just claim that your drivers know what they’re doing. What if they made a mistake? I understand customers are going to come in and try and lie about their decisions and where they were actually parked, but you don’t even have good enough pictures to back up your claim it’s just your word vs whoevers. Ridiculous. You people should be ashamed.

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John Murphy

I have never had issues parking in Harrisonburg this year until these people came into my life. Have been towed by these guys twice in the span of 6 months and the first time was my apartment complexs' fault for handing out a wrong sticker without telling that the pass had expired in September even though at my move in told me that the pass I received would last a year. I tried explaining it to the guys there but they were not understanding at all and just wanted my money. The second time was legitimately last night when I was dropping my friend off at her apartment complex and I had to go in to use the bathroom. LEGITIMATLY AFTER 10 MINUTES I GO OUTSIDE AND MY CAR IS GONE WITH MY PHONE, COMPUTER AND BACKPACK IN IT. 10 Minutes. GOD FORBID I HAVE to commit a bodily function. These people are legitimate pirates who extort you with your possessions for money. These people do not have any human decency and deserve to go out of business.

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Emilie Kluge

I have never encountered such horrible customer service or such a lack of basic human decency. Two of my friends’ cars were towed within three days, and the treatment they experienced was unbelievable—especially coming from the owner himself. When my friend tried to calmly explain that she had just been in a car accident, was driving a rental, and couldn’t reach the leasing office for a temporary pass, he literally laughed. He didn’t show an ounce of empathy. Instead of saying something as simple as “I’m sorry to hear that, but unfortunately we can’t make exceptions,” he raised his voice, mocked the situation, and repeated “rules are rules” while she was visibly hysterical. The level of condescension and disrespect was shocking. This is not how a business owner—or any human being—should behave. Even if nothing could be done differently, the absolute lack of professionalism and compassion was unacceptable.