Woody Folsom Automotive, Inc. Chevrolet GMC GA 31513

D

Dalton Murray

This will be the first and last experience with the service department. I scheduled on the GMC app for 30,000 mile service on my Sierra. Oil change, tire rotation, inflate the tires to 45 psi, and also added an additional service for them to check my door panels where the speaker covers are because they rattle constantly. The appointment was scheduled at 9am. I got a call at 8:56am from Mike the service manager telling me my truck was ready. I asked him if they fixed the door panels and he told me no that all they had me down for was 30,000 mile service and inflate the tires to 45 psi. I told him when I booked the appointment I requested that under additional services. He very obviously was annoyed and said he didn't know if he could get the truck back in for service. I told him I could send him a video of what the truck was doing to make it easier, he interjected and said to let him check and see if he could get the truck back in and then hung up on me. I never received a call back. I went the next morning to see what the status was and the cashier had my paperwork to check me out. I asked her if they looked at my door panels and told her the situation. She then informed me Mike was the service manager. He came in and told me I'd have to come back that he couldn't get the truck back in service. I'm not sure how the service manager can't put a vehicle in the service department but whatever. I got in my truck to leave and they didn't even inflate my tires to the psi that I requested, even though it says they did on the invoice. I wouldn't be surprised if they didn't even change the oil or rotate the tires. I guess the whole situation is on me considering there have been multiple reviews in the last several months talking about how Mike was rude and didn't follow up on things. If you're going to get mad because you can't or choose not to read and then don't do 2 of the 4 services I requested and paid $130 for, then you shouldn't be in customer service. Previous responses to reviews said issues with the service department would be addressed but they certainly have not been. If you get paid to do a job, then do it. It's really that simple.

C

Chelsey Kennedy

I just purchased a 2026 GMC Acadia Denali Ultimate from Scott at Woody Folsom and I cannot say enough wonderful things about Scott and the team at Woody Folsom Automotive. This was truly the easiest and most stress-free vehicle purchase I’ve ever experienced. I handled the entire transaction over the phone — no dealership visits, no pressure, no back-and-forth. Scott made everything simple, straightforward, and seamless. He was incredibly responsive, professional, and knowledgeable, and he made sure every detail was handled perfectly. Even better, the vehicle was delivered directly to my door. The entire process felt effortless on my end because Scott took care of everything behind the scenes. That level of customer service is rare and so appreciated. If you’re looking for a smooth, hassle-free buying experience with someone who truly values their customers, ask for Scott. I would highly recommend him and Woody Folsom Automotive to anyone!

S

Southern Pine Landscapes & Design

Upgraded our heavy duty gas truck to our very first diesel work truck 2023 Sierra 2500 6.6L. It was used & transmission went out within 24hours of purchasing, but was covered under warranty. So far it has been an excellent truck! Thankful for the service guys, my salesman Ramiro, & hope to keep doing future business in the future. *John 3:16*