Chase Bank NJ 07093

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Roxana Fernandez

I scheduled an appointment at this bank with Ariel Rivera to open a new checking account for my mother. She arrived with all her documents in order, including proof of address. However, her proof of address was not accepted because her second last name was supposedly not fully listed. Anyone knows that on utility bills or proof of address documents from companies like Optimum, PSE&G, or Viola, there is often limited space and the second last name is not always fully shown. For that reason, only the first last name usually appears, which is standard practice and accepted by those companies. Despite this, the document was rejected even though her name and first last name were correct, and the second last name was partially visible. In addition, she had other forms of proof of address, which were also not accepted. I honestly cannot understand how this could be a valid reason to refuse opening a bank account. The situation gave the impression of a lack of willingness to help or poor staff preparation. This experience was unacceptable, a complete waste of time, and inconceivable for a prestigious bank like Chase to provide such poor service.

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Natasha C

My husband and I went to this location and met with Ariel. He was very kind, knowledgeable, and a pleasure to do business with.

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Kelly Jaramillo

I’ve been a Chase customer for over 6+ years and there seems to be an understaffing issue at this location. Each time you call over the phone you’re re-directed to another line, then hung up on. No appointments are available online. Lastly, the ATMs always break.