Firestone Complete Auto Care NJ 07039

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Khalil Ferguson

I had an excellent experience with Doug at Firestone. From the moment I walked in, he was professional, knowledgeable, and genuinely helpful. He took the time to explain everything clearly and made sure my 2019 Nissan Maxima was taken care of properly. What really stood out was his honesty and attention to detail. I never felt rushed or pressured, and he made sure the work was done right. My car is running smooth, and I left feeling confident and taken care of. On top of that, Doug is genuinely funny and has a way of making you feel right at home, like family. It’s rare to find someone who combines skill, integrity, and personality the way he does. If you’re looking for someone who truly cares about their customers and their vehicles, ask for Doug. Exceptional service all around. Highly recommend!!!!

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Tristan Kendall (TristanKazumiK)

I had a 6:00 PM appointment and arrived early, dropping my vehicle off at 5:40 PM. When I came into the store, no one was at the counter. A line formed behind me, including someone waiting to pick up their vehicle. When an employee finally came out, they made eye contact with me, so I began speaking, but instead of helping the customers standing there, they picked up the phone and took a call. From the start, the experience was disorganized and unprofessional. No one called to confirm whether they could actually perform the service. Instead, once I was finally addressed, I was told in person that “wheel alignments usually take an hour and 45 minutes or more,” which made it seem like they were reluctant to take my car at all. I specifically came in to purchase the lifetime wheel alignment service, which I did and paid $246.29. About 1 hour and 20 minutes later, I got my car back. During that time, they put the car back on the lift two additional times, claiming it “wouldn’t align,” and then told me they had to switch the tires from side to side. After that, they handed me the keys and sent me on my way. My alignment was already bad from another shop, which is exactly why I came to Firestone, to have it corrected properly and to invest in a lifetime service. Instead, they made the problem worse. Immediately after leaving, I noticed the car now pulls hard to the right, the ABS and traction control system activates and auto-brakes, and the steering wheel is still crooked. These are serious safety issues that did not exist before this visit. It was almost 7:00 PM when I realized how bad it was. I turned around within five minutes and went straight back, only to find the store closed, lights off, doors locked, and no employees anywhere. I repeatedly tried calling the store while driving back, hoping someone would pick up so they wouldn’t close, but no one answered. This location released my vehicle in a more dangerous condition than when I brought it in, then closed without ensuring the work was correct. I will not return to the Parsippany location, despite it being the closest. I now have to go to a different Firestone just to fix the problems this store caused.

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Hector Montalvo

Doug is great!! He listens to what you need and does not make you feel as you are being taken advantage of. Great recommendations and very knowledgeable! Good person. I will always come back, for ANYTHING my car needs. -Hector Montalvo