AutoSource WI 53014

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Rachel

I hate to taint a otherwise well well reviewed business but I really feel that I should share my experience with Tom at Auto Source. I was passing through town when I ran into an overheating issue with my car. Being 100 miles from home I had to put my faith in an unfamiliar business. Firstly I will say that he made my vehicle priority, with a very fast turn around. Upon "fixing" the overheating issue, he told me that they had issues troubleshooting but zeroed in on a faulty thermostat. After a $220 dollar bill I left town initially satisfied....until the following day when I again had the same overheating issue. This time my coolant boiled over. When I called Tom, he told me that he fixed the problem. Although that's obviously not the case, if the problem were actually "fixed" my car would not be overheating. Instead of apologizing for obviously not being thorough enough with either his diagnostic procedure or the installation of the new thermostat, he gave me attitude for inquiring about what work his shop actually performed while basically telling me to be grateful for the speedy turn around and "low price" of the fix. In my mind, neither the price nor the speedy turn around should get much bearing when you consider that the problem still persisted and being an overheating issue, his faulty fix could very well have caused further issue. His fair price is in actuality $220 wasted. Next time I will pay for the tow truck home and take my vehicle to someone tested and trusted.

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Luann Schumacher

The customer service and the service in general was amazing! They went above and beyond to get the parts we needed for our vehicle as quick as they could.

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Dave Rosenau

Appointment went faster than expected and they even took care of a brake light that was out and replaced my windshield wipers. Highly recommend.