Advance Auto Parts VA 22554

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Ovidio Avelar

Today 02/05/26 around 8:15am I came over to the store to pick up a order, I walked in to the store wait some minutes and no body showed up to help me out, I walked more in to the the store and two guys where in there, I asked if some could help me out? and one of them in meant attitude said he was busy and was the only one in the store, I said I'm sorry I will comeback later. I just wonder if is that the way he has been trained for customer attention? Unfortunately I did not get the parts I had ordered and for what I have already paid, I'll give a try hopefully later today and I understand that not all the people have the same Values but at least because you are getting paid should put more effort and treat people with more respect.

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Kendall Richardson

I stopped by Advance Auto at 444 Garrisonville Rd. 11/19/25 around noon, because I was having possible battery issues. After waiting in line and finally getting to the counter, I asked the gentleman if he could test my battery. He barely made eye contact and told me to wait so he could assist the customers behind me. I reluctantly agreed. After helping the two gentlemen behind me, a new customer walked in with a return and he chose to assist him before me as well. Being passed over not once, but twice, was extremely upsetting. I am a customer with a legitimate need, and I should be treated with the same level of service and respect as anyone else. As a single woman, it was disappointing to feel overlooked and dismissed. I left and went to AutoZone instead. I was greeted immediately, and when it was my turn, the employee stopped what he was doing to help test my battery. He explained my options clearly, went over possible costs, and had me on my way quickly. That is customer service. Because of this experience, Advance Auto will no longer be my first stop when I need help in the future.

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Unbroken Light

Brittany at this Stafford location did a fantastic job replacing the battery in my Hyandai Elantra. She was friendly, professional, knowledgeable, and efficient. Highly recommend!!