A & M Automotives VA 23518

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Rehmat Tanveer

I recently moved from England and needed some work done on my Mercedes CLA, so I decided to get my brakes fixed at this automotive workshop. Honestly, I’m really impressed with their service. They diagnosed the issue quickly, explained everything clearly, and completed the job professionally. The car feels perfect now, and the braking is smooth and safe. Their workmanship is excellent, prices are fair, and the staff is respectful and knowledgeable. It’s not easy to find a reliable workshop in a new place, but I’m glad I found this one. Highly recommended!

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Tanesha Goss

***Update to the update: After posting my previous update, the owner personally called me to discuss my concerns. He explained that there was a miscommunication with the front desk representative, and that an incorrect part was placed on the quote I signed, which caused the price difference between the approved estimate and the final invoice. He took accountability for the mistake and stated he would be addressing the communication breakdown internally and ensuring she mentions any changes to the customer going forward. I appreciate him taking the time to call and clarify what happened. The vehicle has been running well, and I have not had any issues with the actual repair work. While the situation was frustrating at the time, I do respect a business owner who steps in and takes responsibility. It also helps knowing how my initial visit went how transparent they typically are. For that reason, I am updating my review to reflect both the initial concern and how it was handled. *****Sooo disappointed that I have to update this review. I previously left a 5-star review after a great first experience, which is why I returned. This most recent visit started with a fan issue and resulted in replacing the coolant temperature sensor, thermostat, and performing a coolant service. I approved the digital estimate totaling $855.08 (see attached screenshot). However, when I picked up my vehicle, the final invoice was $915.46 — about a $60 difference from what I authorized (also attached). The totals on the final invoice did not match the approved estimate, and the price increase was not clearly explained. During my first visit, the front desk representative I worked with provided excellent communication and transparency. This time, I worked with Sophie at the front desk and Ivan as the technician. I’m not sure if there was a clerical issue or a communication breakdown between the technician and the front desk, but the experience felt very different from my first visit. I’ve attached screenshots of the text updates showing that after initially being told the sensor repair resolved the issue, I later received another message stating the thermostat also needed replacement. After clarification, we were told it had been broken during the repair process. That was not clearly communicated upfront. While the vehicle is running fine, the inconsistencies in communication and pricing were disappointing. Needless to say, my husband is no longer comfortable allowing us to return for future service. *************Previous review**************I actually found A&M Automotive by accident — I meant to drop my car off at the shop next door (Nice Guys), but I’m honestly so glad I didn’t move it once I realized my mistake. A&M Automotive replaced my ball joints and also replaced my engine oil pan, which was leaking. What really stood out to me was their honesty and transparency. Just the Monday before, I had taken my car to the dealership for an oil change. They told me there was a leak and wanted to charge me a diagnostic fee to find it. Turns out, the leak wasn’t a cooler line like they suspected — it was actually the oil pan from the oil change they had just done. So unfortunately, I ended up paying for an oil change twice. That experience was honestly the final sign that I won’t be returning to the dealership, especially since my car is no longer under warranty. A&M Automotive made the whole experience stress-free. They took pictures and videos before doing any work so I could clearly see what needed to be fixed and understand exactly what they were doing. That level of transparency gave me a lot of confidence and peace of mind. I feel safe, comfortable, and confident in the work they provided. If you’re looking for an honest, reliable shop that communicates well and stands behind their work, I highly recommend A&M Automotive.

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Aida R

Was traveling from out of town and got a bolt in one of my tires. Based on information provided, decided to purchase 4 new tires. Thank you Maggie for such great customer service. There should be more like you.