Advance Auto Parts PA 18974

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Tatiana Huertas

Shawn was so helpful and took the time to explain the issue with my car. Every time I come into the store he always offers other things I may need for my car. He doesn’t rush me and make me feel like a burden. And I appreciate coming this store. Shop here and not autozone down the street !!!!

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Deborah Nar

Greatest Staff ever ?. I had a flat tire and the gentleman first offered to put air in the tire when he noticed that the tire was beyond just getting air put in. So he then offered to change the tire for me if I was not able to get AAA or A tow. Highly recommended coming here for your auto parts needs. Even when they didn't have it they went above and beyond to ensure I was taken care of and comfortable until my AAA tow arrived. Thank you so much Shawn and Tauri.

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Erica Gancarz

Last night at about 7:45pm steam started billowing out of the hood of my car. I was less than a half mile from this Advance store so I wasn’t too worried. I was able to pull in and confirm it was my upper radiator hose. So I go in first to ask for what I need, my husband came in after looking over the car and searched the store for other items in the meantime. Immediately I am treated like a “girl in an auto parts store”. The almost toddler like response when I said I was here for a hose and then the year make model and upper rad hose was disheartening. We went back and forth with you sure it’s upper? Yep. It’s upper. Then again. Confirmations are good. Patronizing is not. Like I didn’t know what I was asking for. If we are going by looks alone and the rest of the interaction I could assume he didn’t know very much about cars. I work on cars. He doesn’t need to know that. I just need the part. Of course they didn’t have it and so he proceeds to tell me that there’s one at another store, and I told him that the hose blew and we couldn’t make it out of the parking lot, so he then tells me there’s another one at a store even further away. Thanks? I knew it was too late for them to drive one over even though it was less than 4 miles to the first store. He didn’t offer to call them to be sure it’s there (the inventory isn’t always right). My husband wasn’t too happy the way the conversation was going and came over. He didn’t interrupt but I thought maybe the clerk would be more helpful now. Nope. I asked him for another hose with the exact dimensions I needed that I would make work until I got on the road. He said there were no hoses in the entire store bigger than (he made a hand gesture) of less than an inch. You can’t tell me there are no other upper radiator hoses for other cars in stock. Even just hoses that I know are there because I have had to get miscellaneous hoses before. They also sell splicing kits and he didn’t even offer that as an option! He was too busy on his phone. Thankfully, I usually get better service at the Willow Grove location where the PepBoys was. Anyway, we cut the hose down and spliced it to get home and will attempt to buy a new hose elsewhere.