Montage Palmetto Bluff SC 29910

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Ron Goodwin

This resort was amazing! The staff and accommodations were wonderful. And the little touches, like having a beautiful ice decanter waiting for you in the room or villa? That was so thoughtful! The food at the River House restaurant was wonderful and so elegant. The spa and massage were amazing. All around, it was a relaxing and great spot to unwind.

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KW

I literally can’t say enough good things about this place. We came to celebrate my 27th birthday and Valentine’s Day (just a few days apart), and I truly fell in love with everything about it. From the moment we arrived, the service was next level. We were offered an upgrade due to availability and the package we booked, and ended up with a balcony - such a treat. There was also a birthday gift waiting in my room upon arrival, which immediately made the trip feel special. Throughout our stay, staff continued to wish me a happy birthday everywhere we went. Those small touches meant so much. Valentine’s Day was just as thoughtful. I received two different roses from staff at different times during the day, which felt so sweet and unexpected. We also loved the cookie service and the nightly s’mores. It’s little experiences like that which really set this place apart. Our room was beautiful and the beds were incredibly comfortable. Housekeeping was quick and attentive. The only small things I’d mention are that we didn’t receive the February events guide at check-in (I had to request it from the concierge), and I wish it had been included automatically. I was also secretly hoping for custom matches - being from Charleston, I always love collecting those from special stays! As for dining and activities - River House was extraordinary. Buffalo’s was fine but not a standout. Buzz was a favorite (get the shaken espresso!). The homemade bread is insane. My boyfriend golfed May River while I went to the spa, and both experiences were fantastic. We also loved the bike rentals and exploring the property that way. The hot tubs were a huge highlight, especially since we stayed at the Inn and this was our first visit. We splurged to stay here and it was completely worth it. I do wish it had been a bit easier to order drinks out by the hot tub and spa area, but that may have been due to the winter season. Guess we have to come back when its warm out! Oh no!!! ;) This was my first time staying at a 5-star hotel, and it exceeded every expectation. The level of care, detail, and genuine hospitality made it feel incredibly special. So many highlights from this trip. We will absolutely be back.

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Chris

Disappointing Stay – Not Up to Montage Standards I was genuinely excited to stay at this Montage property after having great experiences at other Montage locations around the country. Unfortunately, this property completely missed the mark. Everything about the experience felt subpar and more aligned with a 4-star resort than the 5-star standard Montage is known for. I’ve stayed at dozens of luxury resorts worldwide, and this simply didn’t meet expectations. Service was wildly inconsistent - some staff were kind and helpful, while others were dismissive and unwilling to take accountability for clear service failures. I raised concerns with the front desk on our first night, but nothing was addressed. We paid extra for an upgraded room, which in hindsight wasn’t worth it. We weren’t shown what we were getting beforehand, and later I found the same room listed at a lower rate on Amex. The lack of transparency was disappointing. The cottage we stayed in was extremely outdated - it felt more like a summer camp cabin than a luxury escape. Our bed was falling apart, with slats visibly hanging down and falling apart mid stay. The mattress was uncomfortable, with coils poking through, and all the furniture felt worn and neglected. We consistently got poor sleep. To make matters worse: turndown service was missed, our TV wasn’t working, in-room dining arrived cold, and check-in was delayed by several hours. The few bright spots were the location, the pre-arrival experience team (who were communicative and helpful), and the valet manager, who truly went above and beyond to assist us. Overall, this property simply does not live up to the 5-star standards or the Montage name. I hope to see improvements, but as it stands, I wouldn’t recommend it.